As an IT Process Analyst, you will be responsible for managing hardware and software lifecycle asset management tasks. Collaborate with various teams and suppliers to ensure efficient asset procurement, inventory management, and support services. Monitor assets, handle exceptions, and provide necessary reporting for compliance and optimization. Utilize data to recommend process improvements and optimizations. Full-time opportunity located at the Center of Excellence in Bangalore, India, offering a dynamic work environment with a focus on work/life balance.
Job description
Roles & Responsibilities:
Discover Impactful Work:
- The IT Asset Management Process Analyst will be responsible for maintaining and supporting the hardware and software lifecycle asset management tasks. You'll work closely with the Asset Management team, suppliers, customers, and other supporting team members to enable the lifecycle of assets, including but not limited to support and maintenance contract agreements, asset procurement, and inventory management.
- Processing Service Catalog requests for hardware (computers and computer accessories) and software purchases.
- PO processing to input or verify accuracy of ordering and invoicing information on PO that is produced from sourcing task.
- Implement data reporting for assets inventory and purchases to present key data for forecasting potential hardware/software spend as well as to lead Asset Management in proactive compliance with sake of entitlements to deployments of software
- Solid understanding of the Lifecycle Management
- Manages process for ongoing monitoring, exception handling, self-audits
- Provides reporting and reconciliation results in support of software/hardware maintenance true-ups
- Coordinate with other areas involved with management of IT Assets including Finance, Procurement, and Incident/Change/Configuration Management to ensure that we are tightly aligned in the full asset lifecycle
- Ability to coordinate & follow up with suppliers that integrate into the asset lifecycle (vendor resellers and vendors of hardware and software)
- Using asset data to provide recommendations to Management on process improvements and optimization opportunities
- Acts as a highly motivated & engaged employee !
Required Skills & Experience :
3-5 years of meaningful experience with IT Asset Management (SAM)
2-5 Experience with ServiceNow tool and ability to run reports & queries within the tool
Experience with, and knowledge of, the ITIL framework as well as ITSM
Knowledge and experience with Microsoft Office products (Word, Excel)
Ability to grasp modern technology quickly
Good analytical and problem-solving skills
Demonstrates excellence in customer service, teaming, verbal and written communication & presentation skills !
Hardworking, collaborative, and positive behavior
Ability to prioritize and multi task
Academic Qualification :
Bachelor degree in Science or Engineering or equivalent experience
Preferred Qualifications / Certifications :
ITIL Foundation Certification
Location and Work Environment:
We are hiring in Center of Excellence in Bangalore, India. Thermo Fisher enjoys a relatively casual work environment, with open areas that foster collaboration. Like most places, we get very busy at times, but we value a healthy work/life balance.
