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IT Process Analyst II - HAM

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Roles & Responsibilities:
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The IT Asset Management Process Analyst will be responsible for maintaining and supporting the hardware and software lifecycle asset management tasks. You'll work closely with the Asset Management team, suppliers, customers, and other supporting team members to enable the lifecycle of assets, including but not limited to support and maintenance contract agreements, asset procurement, and inventory management.

Lead the hardware asset management lifecycle activities including creation of assets, management of assets and disposal management of hardware assets
Use a variety of electronic data discovery to enable the management of hardware assets for our global enterprise
Provide expertise in ensuring that hardware assets are reflected correctly in the ITAM / Hardware Asset Management platform repository
Ability to provide audit functionality to ensure that Thermo Fisher Scientific is protected in relation to hardware lifecycle
Assist with the documentation and training activity for our site support teams in relation to hardware asset management processes and procedures
Assist the IT Software Asset team to ensure that software license records are linked to the correct hardware device
Support analysis of new or modified hardware maintenance contracts and identify impact to our business divisions
Acts as liaison between IT Asset Management team and hardware vendors
Support the Software asset management tasks by performing necessary software asset management activities and duties when required
Support the Procurement asset management tasks by performing necessary procurement asset management activities and duties when required.
Using asset data to provide recommendations to Management on process improvements and optimization opportunities
Acts as a highly motivated & engaged employee !

 

Required Skills & Experience :
5+ years of meaningful experience with IT Asset Management (HAM)
3-5 Experience with ServiceNow tool and ability to run reports & queries within the tool
Experience with, and knowledge of, the ITIL framework as well as ITSM
Knowledge and experience with Microsoft Office products (Word, Excel)
Ability to grasp modern technology quickly
Good analytical and problem-solving skills
Demonstrates excellence in customer service, teaming, verbal and written communication & presentation skills !
Hardworking, collaborative, and positive behavior
Ability to prioritize and multi task

 

Academic Qualification :
Bachelor degree in Science or Engineering or equivalent experience

 

Preferred Qualifications / Certifications :
ITIL Foundation Certification

Set alert for similar jobsIT Process Analyst II - HAM role in Bengaluru, India
Thermo Fisher Scientific Logo

Company

Thermo Fisher Scientific

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

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