The Job logo

What

Where

Sign in

IT Process Analyst II - HAM

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Roles & Responsibilities:
Discover Impactful Work:

The IT Asset Management Process Analyst will be responsible for maintaining and supporting the hardware and software lifecycle asset management tasks. You'll work closely with the Asset Management team, suppliers, customers, and other supporting team members to enable the lifecycle of assets, including but not limited to support and maintenance contract agreements, asset procurement, and inventory management.

Lead the hardware asset management lifecycle activities including creation of assets, management of assets and disposal management of hardware assets
Use a variety of electronic data discovery to enable the management of hardware assets for our global enterprise
Provide expertise in ensuring that hardware assets are reflected correctly in the ITAM / Hardware Asset Management platform repository
Ability to provide audit functionality to ensure that Thermo Fisher Scientific is protected in relation to hardware lifecycle
Assist with the documentation and training activity for our site support teams in relation to hardware asset management processes and procedures
Assist the IT Software Asset team to ensure that software license records are linked to the correct hardware device
Support analysis of new or modified hardware maintenance contracts and identify impact to our business divisions
Acts as liaison between IT Asset Management team and hardware vendors
Support the Software asset management tasks by performing necessary software asset management activities and duties when required
Support the Procurement asset management tasks by performing necessary procurement asset management activities and duties when required.
Using asset data to provide recommendations to Management on process improvements and optimization opportunities
Acts as a highly motivated & engaged employee !

 

Required Skills & Experience :
5+ years of meaningful experience with IT Asset Management (HAM)
3-5 Experience with ServiceNow tool and ability to run reports & queries within the tool
Experience with, and knowledge of, the ITIL framework as well as ITSM
Knowledge and experience with Microsoft Office products (Word, Excel)
Ability to grasp modern technology quickly
Good analytical and problem-solving skills
Demonstrates excellence in customer service, teaming, verbal and written communication & presentation skills !
Hardworking, collaborative, and positive behavior
Ability to prioritize and multi task

 

Academic Qualification :
Bachelor degree in Science or Engineering or equivalent experience

 

Preferred Qualifications / Certifications :
ITIL Foundation Certification

Set alert for similar jobsIT Process Analyst II - HAM role in Bengaluru, India
Thermo Fisher Scientific Logo

Company

Thermo Fisher Scientific

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Thermo Fisher Scientific Logo

Systems Analyst II

Thermo Fisher Scientific

Bengaluru, Karnataka, India

Posted: a year ago

What will you do? The Systems Analyst will be accountable for SAP enhancement assessments and execution matters including service delivery (break/fix). As such, the Systems Analyst will be the key contact for businesses. In addition, the Systems Analyst will guide to and work closely with other groups that support the assessment and delivery of SAP enhancements and support.   Minimum Requirements/Qualifications Bachelor’s Degree in Computer Science, Business Management, Project Management, Management Information Systems or equivalent work experience acceptable. Minimum of 2-3 years of SAP system management experience (support or enhancements) Hands on SAP OTC configuration experience Nice-to-have: SM or PM/CS experience, S4HANA experience, Agile DevOps experience   Knowledge, Skills, Abilities Ability to set expectations, explain and champion detailed technical concepts to peers, management and business partners Ability to translate details into specific tasks needed to accomplish a task or solve a problem Willingness to learn and support Service Management solution Excellent customer service skills required Excellent verbal and written communication skills and the ability to communicate effectively professionally with a diverse group, executives, managers, and subject matter experts Good interpersonal, written, and verbal communication skills, including ability to communicate information to both technical and non-technical staff and management Good ability to work creatively and analytically in a problem-solving complex environment Good ability to navigate the technology environment and work effectively with multiple groups around the globe Strong negotiation/persuasion and analytical skills Ability to communicate and manage in a matrix organization with multiple business partners and IT colleagues on a remote basis

Thermo Fisher Scientific Logo

IT Process Analyst I

Thermo Fisher Scientific

Bengaluru, Karnataka, India

Posted: 9 months ago

As an IT Process Analyst, you will be responsible for managing hardware and software lifecycle asset management tasks. Collaborate with various teams and suppliers to ensure efficient asset procurement, inventory management, and support services. Monitor assets, handle exceptions, and provide necessary reporting for compliance and optimization. Utilize data to recommend process improvements and optimizations. Full-time opportunity located at the Center of Excellence in Bangalore, India, offering a dynamic work environment with a focus on work/life balance.

Thermo Fisher Scientific Logo

Systems Developer II ( PHP, Jquery)

Thermo Fisher Scientific

Bengaluru, Karnataka, India

Posted: a year ago

Position Overview: Under the direction of the Associate Manager, this individual will work in an integrated computer network environment. An employee in this classification performs a full range of programming and analytical functions requiring a technical computer background. Responsibilities include code, test and debug computer programs, modify existing programs, write and maintain user documentation. Principal Duties and Responsibilities (Essential Functions**): Software Development · Analyzes the business need by identifying constraints of performance, safety and quality and studying the feasibility of the project based on business constraints (budget, time, security), existing system and technical constraints (hardware compatibility, etc.). · Designs the technical solution; makes assumptions and defines the scope of technical solution for the project's; defines technical choices from assumptions and benchmark to elaborate the solution; defines performance, security, quality commitment; makes a prototype of the solution · Designs the solution supporting a functional analysis; translates needs in terms of quality, performance, security; assists with defining the technical architecture and documenting all the technical specifications · Ensures the development of the solution and performs regularly code reviews; supports development platform configuration and the definition of deployment procedures for code and associated data · Ensures internal performance and load testing and analyzes test results · Supports the definition and implementation of the packaging and the delivery process; helps develop and implement a policy configuration management; verifies and validates the environments created by the hosting team to ensure compliance of the solution · Manages documentation by keeping it up-to-date and making it available to the project team   Project Management · Monitors corrective and evolutionary activities through tasks in teams planner, bugsnag and sonar cloud ensuring their timely resolution · Ensures monitoring and analysis of application logs for the technical platform · Analyze and assess applications changes · Ensure project review; proposes improvements to the solution and measures the project's quality · Propose changes and provides support for technical evolution   Education, Professional Skills & Experience · Bachelor’s Degree in technical field or equivalent experience · 5+ years of experience in full life cycle of software development using different programming languages · Working experience in PHP/Laravel, MYSQL, jQuery/React/Angular, CSS preprocessors (SASS) · Solid understanding of Algorithmic, Object-Oriented Programming and Object Oriented Analysis & Design. · A good understanding of relational database design and writing optimized SQL queries, triggers and stored procedures. Personal Skills & Competencies · Comfortable in a fast-paced environment with changing priorities · Excellent interpersonal relationship skills · Strong interest in coaching and mentoring team members · Excellent verbal and written communication skills · Strong organizational, time management and follow-up skills · Ability to identify, prioritize and execute tasks to meet project deadline · Strong team player and ability to influence and motivate team members   Working hours: 1 PM to 10 PM

Thermo Fisher Scientific Logo

Systems Analyst III

Thermo Fisher Scientific

Bengaluru, Karnataka, India

Posted: a year ago

Key Duties and Responsibilities · As a key member of the SAP Core team, provide support to the business community for SAP in the PP/QM Functional Support area. This includes all new projects as well as production support across all functions within SAP. · Provide estimates for the configuration and unit testing activities of a project when needed. · Design and configure solutions in the production planning/quality management space of multiple SAP environments. · Support of production planning interfaces along with assistance from technical team-members for numerous legacy and third-party systems using a variety of techniques such as LSMW, BAPI, IDOC, RFC calls, BDC, and call transaction update methods. · Assist with program performance optimization from the functional end with assistance from technical team-members on tuning where necessary. · Research and apply OSS notes. · Write detailed user documentation (functional specifications) of customized program functions. · Cross-team communication and teamwork. · Supervise and report to management on the status of project efforts, anticipating/identifying issues that inhibit the focus objectives of project goals and implementing corrective actions. · Perform other duties as assigned. · Participate in off-hours meetings. Skills & Experience · Degree in Computer Science or related field with 7+ years of work experience. · 6 to 9 years SAP PP/QM experience in SAP ECC 6.0 and S/4 HANA. · Experience in several of the following multi-functional modules: PP/QM, MM/WM, SD. · Demonstrable ability to be flexible and work hard, both independently and in a team environment, in a high stress environment with changing priorities. · Strong analytical skills required, including a detailed understanding of how to interpret customer business needs and translate them into application and operational requirements. · Excellent verbal and written communication skills in English and the ability to communicate optimally with a diverse group, executives, managers, and domain authorities. · Self-managing and self-motivating; able to meet customer achievements and expectations. Additional Skills · Relevant technical certificates a plus. · Completed at least 1 full cycle implementation. · Knowledge of NetWeaver 7.0 experience is helpful. · Knowledge of PP/DS is beneficial. · Knowledge of BI is beneficial. · Utilization of Solution Manager-Charm for transport management. · Utilization of ITSM system such as Service-Now, SolarWinds, etc.

Thermo Fisher Scientific Logo

SAP FICO Systems Analyst

Thermo Fisher Scientific

Bengaluru, Karnataka, India

Posted: a year ago

What will you do?             Assessment/blueprinting of system enhancements and larger-scale projects ensuring solutions meet or exceed business value propositions and meet architectural policies. Effective and efficient delivery of all functional SAP Project Execution activity to make sure that we deliver it in a consistent, harmonized and optimal manner within the guidelines of the Project Management Framework (PMF) On time delivery of functional aspects of Enhancement and Project assessment requests and blueprinting Prompt delivery, quality and cost effectiveness of functional features within Enhancements and Projects Delivery and support of incident/break/fix and production support Effectively build and maintain relationships with internal business partners Work with various internal and external vendor teams to deliver Change Requests within established SLA’s Collaborate with SAP Functional Leads - Project Execution to support delivery of a seamless global project execution model. Gather and effectively use data to deliver continuous improvement Proactively take part in project and enhancement reviews, maintain SLAs Partner with the Architecture team to design new solutions to meet business requirements Able to articulate solution options and using SAP configuration creatively versus developing enhancements Prepare functional specifications for conversions and enhancements Coordinate with development team and check the progress of developing activities and updating the status with respective teams Provide and support user training where appropriate Coordinate with Power/Super Users in resolving issues that arises during user training Help in the management of Root Cause Analysis for service delivery issues Actively participate in Major Incident Management (MIM) calls and Post-Mortem Reviews     How will you get here?   Education Bachelor’s Degree in Computer Science, Business Management, Project Management, Management Information Systems or equivalent work experience acceptable.   Experience Minimum of 2-4 years of SAP project implementation/management experience 2-4 years of demonstrated ability in a similarly complex technical organization Demonstrated experience with project management/delivery / ITIL in a regulated environment   Tool & Technology Skills S4 Hana implementation experience is an advantage Agile DevOps experience is an advantage   Knowledge, Skills, Abilities Ability to set expectations, explain and promote detailed technical concepts to peers, management and business partners Ability to translate details into specific tasks needed to accomplish a task or solve a problem Excellent customer service skills required  Excellent verbal and written communication skills and the ability to collaborate professionally with a diverse group, executives, managers, and domain specialists Good interpersonal, written, and verbal communication skills, including ability to communicate information to both technical and non-technical staff and management Demonstrated ability to work creatively and analytically in a problem-solving complex environment Verified capability to navigate the technology environment and work effectively with our multiple groups around the globe Strong co-operation/persuasion and analytical skills Ability to communicate and operate in a matrix organization with multiple business partners and IT colleagues on a remote basis Must have the propensity to question the status quo

Thermo Fisher Scientific Logo

Systems Analyst II

Thermo Fisher Scientific

Bengaluru, Karnataka, India

Posted: a year ago

Thermo Fisher Scientific Inc. is hiring for the position of System Analyst II in Bengaluru. The candidate will be responsible for understanding and documenting business requirements, analyzing functionality gaps, developing alternatives, and finalizing business blueprinting. They will also configure, test, resolve issues, provide user training, and support production. The candidate must have excellent communication and collaboration skills, and a Bachelor's degree in Computer Science or equivalent.