Job description 

Your Role and Responsibilities
As an Associate Developer at IBM, you’ll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: 
Your primary responsibilities include:

• Working on the end to end feature development and solving challenges faced in the implementation.
• Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined.
• Being eager to learn new technologies and implementing the same in feature development.

Required Technical and Professional Expertise

• Minimum 6+ years and 4+ years in ServiceNow
• Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting.
• Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB
• In-depth experience and solutioning capabilities using Scoped Application
• Working knowledge to develop on Service Catalog

Preferred Technical and Professional Expertise

• Expertise in ServiceNow ITSM product
• Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server
• Should have CSA, CAD and CIS-ITSM Certifications