Servicenow Specialist

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JOB DESCRIPTION

Build the future of data. Join the Snowflake team.

As a ServiceNow Specialist you will be the bridge between the business stakeholders and IT. You must have the ability to translate technical needs into technical specifications, design and develop solutions, test and deploy them into production. You have a passion for working cross functionally and building solutions to support business processes and data flows and strength in solving platform issues with expert troubleshooting skills. This role will work closely with multiple departments and other business partners, as well as Executives in Security, IT, HR , Finance and Workplace.

WHAT YOU WILL BE DOING

Implement ServiceNow platform and cross-platform integration solutions based on ServiceNow best practices while maintaining out of the box (OOTB) upgradeability
Developing, installing, and troubleshooting ServiceNow applications
Perform code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security.
Serve as a lead subject matter expert and champion in driving the industry best practices for evolution of the company’s ServiceNow instance and integrated tools
Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software.
Provide input into the IT Roadmap, including the ServiceNow rollout, implementation of new modules, and major upgrades
Lead discussions and investigations regarding new ServiceNow features and functionality, contribute to recommendations for process improvements and keep application users informed about system functionality and enhancements
Being team player in ServiceNow platform upgrade, clone and maintenance processes
Analyze and provide solutions to technical problems
Responsible for designing and implementing enterprise IT projects in ServiceNow. Duties include:
- Create Technical Design Documents, process flow diagrams
- Provide active inputs in requirements gathering and process mapping workshops.
- Drive UAT Demo Sessions with Business
- Working with technical leads to transform and develop ServiceNow design and implementation documents;
- Serve as a primary liaison between the business stakeholders and lead;
- Facilitate review sessions with functional owners and end-user representatives Participate in end to end implementation planning including project management, issue management, communication and change management Write and review QA and UAT test scripts
- Assist with development of test scripts and coordinate test efforts for post-sprint testing, UAT, regression testing, etc.
- Assist in creating training materials and documentation for ServiceNow users including release notes

WHAT WE NEED TO SEE

A Bachelor’s / Master degree (preferably with an emphasis Information Systems, Computer Science), or equivalent experience
Minimum 4+ years of direct experience working with ServiceNow administration as a Developer/Senior Developer/Specialist at a firm or corporation
Overall experience of 7+ years or more as a Developer/Senior Developer/Specialist or Business Systems Analyst with internal systems.
Experience with ITSM, ITBM, CMDB, HRSD and GRC Applications in ServiceNow
Experience with custom application development in ServiceNow
Highly developed written and verbal communication & interpersonal skills
Strong attention to detail, goal-oriented & should know how to adapt to changing requirements.
Commitment to excellent customer service & strong focus on quality.
Successful in dealing with company personnel at all levels
Expert leadership and collaboration skills with the ability to participate in any cross-functional team and build relationships with multiple stakeholders, both internally and externally with users ranging from executive to line level
Ability to work independently and with a team
Project Management experience with Agile/Scrum methodologies is good to have.
Open to work in overlapping hours if required.

Set alert for similar jobsServicenow Specialist role in Pune, India

Company

Snowflake

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

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