Team Lead, UAM1
Amazon
Ahmedabad, Gujarat, India
DESCRIPTION You are responsible for managing FC operations on a daily basis, end to end operations for a shift during the day. Executing inbound and outbound operations, coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise. You will responsible to train and coach manpower under you to perform operational task as per company policies and compliance. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. The Team lead will address discipline and/or performance issues for FC Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. We're seeking a Team lead for our FC operations. In this role, you will be responsible for: Driving performance management of your team members. Preparing and implementing training and development plans for associates. Continuously improve the delivery process and attain a sustained level of delivery performance improvement. Conducting 4M and 5S audits for the delivery station on a daily basis. Stand-in for Area Manager. Ability to manage day and night shifts. Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly. Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix. Manpower planning for your and subsequent shifts with the support of other teams leads and Area Manager. Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates Perform in depth problem solving in all areas to ensure successful and continuous operations. Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed Communicate with internal and external suppliers using all communication channels available Report and escalate systemic issues to management as necessary and in a timely manner Participate in initiatives to ensure Safety and Operational Excellence. Identify, address and resolve safety hazards within the Fulfillment Center. Perform administrative duties, and additional functions, as needed and determined by management. Support other spokes/ fulfillment centers as required and as determined by city leadership. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Key job responsibilities Team Lead role will require effective control and handling of operation on floor. Team and support function engagement, identification of processes, any gaps, future slots planning with the team and Area Manager. Problem solving, team management, training and coaching of Associates and overall collaboration with support teams to run site as per laid down policies to achieve the operational, people and processes targets. A day in the life Handling of Shift which includes planning and processing of orders at the slot level, head count planning and deployment in various functions to carry inbound, outbound and inventory checks at the same time. Partnership with HR, loss prevention team, quality , housekeeping and last mile teams to keep the ground operations running smoothly. Managing floor during contingencies due to high volumes, manpower shortage or external issues under guidance of area and ops manager to support the site. Most importantly maintaining strict supervision on flow of activities at the sites to achieve safety, the metrics including volumes, productivity and customer satisfaction. About the team Ahmadabad has team of an Ops Manager, Area Manager, a Change ops and 6 team leads. We are open to hiring candidates to work out of one of the following locations: Ahmedabad, GJ, IND | Ahmedabad, IND BASIC QUALIFICATIONS - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel PREFERRED QUALIFICATIONS - 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
