Qualification:

Masters in Business Administration

Responsibility:

Requirement Gathering and Gap Analysis:

• Understand business requirements through business workshops, one on one interviews.
• Analyze business requirement document.
• Analyze gaps in order to meet business requirements.

Solution Engineering:

• Provide support in creating solutions for the gaps.
• Prepare first drafts on end to end solution for the client and integration plan and submit them to supervisor for review.
• Detail out customization requirements/ configuration changes required for solution implementation.
• Obtain approval and validation on solution developed.

Implementation & Testing:

• Configure the system based on the requirements, carry out testing before handover to the users, test development objects and give feedback to the technical team.
• Conduct pilot of solution developed.
• review and obtain signoff deliverables.
• Guide users in uploading data into the system.
• Create test cases based on the knowledge of the domain/product.
• Conduct system testing based on the scenarios.
• Use various testing tools as required.

Project Support:

• Based on requirement study and gap analysis, analyze process/framework anomalies and deficiencies and make recommendations.
• Interact with clients as and when required on basic queries.
• Assist Senior Consultants in drawing linkages between a module within the project and other modules / objects.
• Provide timely inputs or mentor other team members working on the project based on domain / product knowledge.

New Solution Development:

• Identify change required in the existing solutions and understand internal/ external dynamics.
• Conduct market research to identify new solution areas.
• Create business case for new solution.
• Share business case with Senior Consultant / Team Lead for inputs.
• Detail out new solutions as required.
• Map solution developed to client space.
• Provide support for project execution involving new solution if required.
• Followup to closure in order to implement change and escalate to supervisor if required.

Documentation:

• Document customer requirements.
• Document the design/blueprint/functional specifications of the solution based on guidance from Senior Consultants / Team Lead.
• Upload the documents in knowledge repository for future reference.

Sales Support and Brand Building:

• Understand client specific requirements and analyze them.
• Provide support to other teams during proposal development.
• Prepare collaterals, publications, technology papers etc for distribution under guidance from team lead.

Knowledge Management:

• Update knowledge articles in the knowledge management repository.
• Create knowledge articles on the problem, workaround solutions.
• Maintain knowledge management database.
• Prepare collaterals, publications, technology papers etc for distribution and submit to supervisor for review.

Must Have Skills

• Appian Customization
• APPIAN BPM Process Modeling
• COTS Products(BFS Ast&Wlth)

Good To Have Skills

• Appian UI Design
• Appian BPM Process Flow Design
• BPMN