Network Technical Support

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi

The Network Technical Support role at Wipro, Pune, Maharashtra, India involves supporting network operations, handling customer escalations, test & turn ups, collaborating with vendors, and providing technical assistance. Responsibilities include order handling, customer service activation, troubleshooting, and automation adoption.

Job description

Role Purpose

• CCNA or equivalent Level certification /skills
• Hands-on experience on VPN, MPLS and internet links
• SME/Skilled Engineer and excellent problem-solving skills supporting multiple service lines (ADI, IPFlex, ANIRA, SDWAN, IP Services etc.)
• Supports complex Test & Turn Ups, escalations & customer requests without any additional assistance
• Works with AT&T's service vendors to support network operations and acts on client's behalf in handling network problems and changes
• Responsible for key performance Indicators within ADI team and takes proactive actions to prevent customer problems
• Critical escalations support & providing technical assistance to other DTACs
• Colloboration, Team Work, and follow up
• Reporting and Dashboard are essential skills required

Roles & Responsibilities:

Task-based role
• Receive Assigned Orders via internal tools.
• Responsible for customer service activation and communication.
• Admin order closure activities in AT&T systems/tools
• Responsible for Coordination of Test and Turn-up / LAN Migration and task closure.
• Making sure all workflow is completed and order is accepted by maintenance
• Receive calls from cExcellent reporting skills and significant level of expertise in the Microsoft Office environment (Excel, Power Point, Word, Outlook) along with Excellent English (verbal and written) communication skills
• Participation in spotlight program that involves customer callbacks to gather feedback and attempt to improve NPS scores.
• Enhanced skills and adoption of automation technologies like Service Now, RPA, Cloud etc.
• Providing expertise and consultation for any automation opportunities
• Supports highly escalated customer installations and lead for Projects
• Subject Matter Expert, technical lead for chronic issues
• Doing root cause analysis of failed events and pushbacks
• Supporting management team in the business improvement plans & initiativesustomers and internal partners for service activation

Qualifications:

Graduate

•Basic to intermediate network troubleshooting
•CCNA Level technical certification

• Experience in: TCP/IP, LAN, WAN, MPLS, routing & switching protocols.
•CCNA certified with minimum 3.5 years’ experience in networking technologies.
•For this position candidates should possess excellent verbal communication skills and proficient writing ability.
•Problem solving, time management skills required
•Resourcefulness and flexibility.

Set alert for similar jobsNetwork Technical Support role in Pune, India

Company

Wipro

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Related Jobs

Network Engineer

Wipro

Pune, Maharashtra, India

Posted: 9 months ago

Network Engineer role at Wipro in Pune, Maharashtra, India. Full-time position with Tier 2 production responsibility, incident management, and root cause analysis. The job involves working with WAN transport systems, LAN switch technology, and routing protocols like EIGRP, OSPF, BGP4 in a 24*7 Night shift environment.

Technical Support Professional

IBM

Pune, Maharashtra, India

Posted: a year ago

We are hiring a Technical Support Specialist to collaborate on complex technical issues and become a subject matter expert in the Guardium data security solution. Your role will involve providing technical support to clients and improving client self-sufficiency. You will also interact with various teams to verify product defects and advocate for ongoing product improvements.

Specialist-Network Administration

Accelya Group

Pune, Maharashtra, India

Posted: 7 months ago

Design, implement, and maintain networks, troubleshoot network problems, maintain accurate inventory, create/update technical documentation, ensure IT infrastructure is regularly patched, drive network design documentations, ensure compliance, design and build network solutions, provide technical support, monitor system performance, implement security tools, liaise with vendors and IT personnel, resolve alerts and tickets in a timely manner. Work for Accelya Group in Pune, Maharashtra, India. Full-time Hybrid opportunity.

Technical Support Manager

Workday

Pune, Maharashtra, India

Posted: a year ago

We are seeking an experienced Analytics Support Manager to lead and elevate our Analytics Support team. You will be responsible for managing a team of skilled support professionals, enabling them to deliver outstanding assistance to our customers. You will collaborate closely with cross-functional teams to drive product excellence, contribute to process improvements, and uphold our commitment to customer satisfaction.

Technical Support Analyst

Resilinc

Pune, Maharashtra, India

Posted: a year ago

The Technical Support Analyst is responsible for providing technical support and assistance to internal & external customers regarding the Resilinc Product. They handle requests via email, chats, and phone, documenting the problem-solving process and working closely with internal teams for issue resolution. Primary responsibilities include request handling, problem analysis, product testing, and report generation. Strong communication, analytical, and problem-solving skills are required for this full-time on-site role in Pune, India.

Delivery Manager - Network, Storage, Data Protection

SAS

Pune, Maharashtra, India

Posted: 9 months ago

Lead and advise IaaS Delivery team in building and maintaining Windows and Linux server systems and applications. Primary focus on network, storage, data protection technologies and maintenance. Guide queue management strategies, coordinate with local and US peers, and improve services in a fast-paced environment.