Description: 

     You will join the Airbus (FHS) organization in charge of the CAMO Services & Support. The mission of the PSL is to deliver innovative IT solutions that support digital transformation and efficient operations for customer services.

More precisely the PSL is dedicated to support Customer Services activities related to

CAMO(Performance and Maintenance) & Component Support of in-service fleet

Increase of service revenues of FHS.

We are looking for an Airline ERP/MIS Business Analyst (Functional Expert with IT Background).

Today FHS Business is providing support to Airlines by preparing and following the scheduled Maintenance planning. This activity is based on a centralized MIS(Maintenance Information System) tool.

You will have the responsibility to:

Understanding the FHS Business Process used in MIS.

Understanding the Workflow of the process are implemented in MIS

Act as an SME(Subject Matter Expert) to advise businesses regarding the use of MIS.

Resolve defects and support requests raised by key users

Participate in the definition of MIS evolutions

Manage test campaigns associated to MIS evolutions

Product documentation associated to those activities (Functional specifications,User Guides,Admin Guide, Test Reports)

You will have a strong collaboration with the Support Team, the MIS provider and the product team members. H24 Europe and India. As the customer base is worldwide with Airbus Teams located in the respective countries, you may have to travel one to two months a year . 

Same activities will be requested for all projects on which the MIS will be deployed.

Qualification & Experience

Graduate in an area such as Information Technology, Engineering or Aircraft Maintenance (AME Diploma) related fields.

Experience in 

3-5 years of experience as a Business Analyst. 

Knowledge in the Aircraft Maintenance / MRO
Domain

Specific experience in Airline supply chain
modules like Procurement, Inventory management, Material planning and
Stores/Logistics will be an added advantage.

Primary Skills

Strong knowledge of Google suite

Experience in Functional-Technical Support

Knowledge of Airline Maintenance Activities

Working knowledge on at least one Aviation MIS(AMOS,RAMCO,AMASIS.)

Basic knowledge of SQL

Project Management Basic Knowledge.

Autonomy, Excellent organizational and interpersonal skill (Collaboration, speak up, concise and accurate communication).

Ability to quickly switch priorities.

Language skills

English Negotiation level

Secondary Skills

Knowledge on either of the tools HPALM,Jira,Version One.

Knowledge of Agile and Waterfall methodologies.

Responsibilities

Incident resolutions

Contribute as a  focal point for functional questions related to the FHS MIS.

Contribute in Data Mapping on Big data Analysis Platform and Data Analysis of MIS Data.

Documenting Business requirements and communicating to development & testing teams.

Organize, coordinate and support test phases ( non regression tests or MIS evolution)

Performing user acceptance testing.

Monitoring deliverables and ensuring timely completion of projects Requirements

Support Project teams working on the MIS

Providing Awareness

To define evolutions

Animate workshops

Propose functional solutions to match business needs.

To understand current issues

Success Metrics

Success will be measured in a variety of areas, including but not limited to:

Be recognised as a functional expert for MIS process.

Robust milestones deliverables (functional specifications)

Robust test campaigns

Measured by stability of production application (low incident rate)

Incident resolution time respecting SLA

FHS Team integration.

Short Learning Curve for the internal process. 

Compliance with Airbus Value

This role reports to Customer services PLS operationally and functionally to FHS in Europe.