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Automated Operations Engineer

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We are currently hiring for an Automated Operations Engineer in Gurgaon, Haryana, India. This is a full-time on-site opportunity. As an Engineer, you will be part of the 2nd Level Assurance, Field Operations & Maintenance, and External team. Your main responsibilities will include monitoring and resolving Jeopardy Alerts, providing operational excellence to internal and external customers, and working with various tools such as Winfiol, OSS, ENM, and Ticketing Tool. We are looking for someone with a degree in Electrical Engineering/Telecommunication Engineering or equivalent and 3-6 years of experience in the Telecom industry. If you have a proactive attitude, strong performance ethics, and the ability to influence and mobilize resources, we would love to hear from you.

Job description 

About this opportunity

The Engineer will be a part of 2nd Level assurance, Field Operations & Maintenance, External team from Customer, Incident Management team, Internal management!

What you will do

  • Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to implement work!
  • Provide an ‘Operationally Excellent’ service to both internal and external customers.
  • To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
  • Tools Used: Winfiol, OSS, ENM, Ticketing Tool, Other Event/Incident Management tool & Authorized 3PP tools as per project requirement.

You will bring

  • Ability to decipher technical information on fault tickets and route tickets to L2 wherever applicable within defined KPI measures.
  • Ability to influence, persuade and mobilize internal/external resources to fulfill customer requirements.

Key Qualification:

  • Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/or equivalent
  • Industry experience: Telecom & Years of experience: 3-6years
Set alert for similar jobsAutomated Operations Engineer role in Gurgaon, India
Ericsson Logo

Company

Ericsson

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Software Engineering

Locations

Gurgaon, Haryana, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

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