What you’ll do:

• The Senior Major Incident Manager is a key driver for managing the resolution of technical problems with serious consequences to HPE IT customers, partners, and internal stakeholders.
• This responsibility includes collaborating and partnering across the entire IT organization as well as our system integrators to drive resolution.
• Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly
• Drive incidents to resolution and manage user, partner and internal stakeholder communications for an incident via multiple communication channels in a 24/7, over the weekend on-call environment using standard HPE IT incident management processes ensuring updates are timely, accurate, and actionable.
• Lead cross-functional post-incident / rca reviews enabling the delivery of post incident reports to stakeholders and ensuring actions are taken for continuous improvement.
• Deeply understand our operational workflows and contribute to continuous review and improvement of systems and incident management tools and processes.
   

What you need to bring:

• Bachelor's or Master's degree in business, engineering, computer science or equivalent experience.
• Minimum of 7 year’s experience in critical incident management for production IT / Cloud environments.