Job description 

Role & Responsibilities

·       Lead the Linux, AIX & VMware Infrastructures projects and make sure that the global standards are defined and implemented.

·       Lead the APAC wide business operations around Linux, AIX & VMware Infrastructures

·       Own the L2/L3 ticket pools and make sure that defined Pool SLAs are met

·       Work on external & internal tickets by engaging with the ticket owners from different geos to understand their business requirements

·       Patch/Upgrade OS, firmware periodically across APAC

·       Work with remote IT teams to install/replace new systems as and when it's required

·       Keep monitoring the IT Infrastructure performances and proactively intimate the management if there is any upgrade/replacement required.

·       Engineering of systems administration-related solutions for various project and operational needs

·       Maintain best practices on managing systems and services across all environments

·       Coordinate with business leaders to understand and meet their expectations.

·       Explore and integrate new technologies, transitioning operations from traditional administration and deployment to infrastructure as application leveraging automation/configuration management technologies

·       Maintain all relevant IT documentation on day-to-day basis

·       Help the automation team with feedback on how to automate the recurring operational tasks and if possible, contribute code in that front

·       Be part of on call Process across APAC which include being available on phone during the week nights and weekends as per a pre-defined shift roster which will have additional monetary benefits

·       Quick understanding of the IT infrastructure, various process & policies and tools and being aligned, focusing on continuous IT delivery in complex IT environment.

·       Managing the expectations of IT and business stakeholders, Participating and delivering various critical IT projects, Managing SLA and improve user satisfaction.

Qualifications/Experience

·       B. Tech / B.E (CS / IT / E&TC) from premier institutions with good academic track records.

·       Overall Industry experience of 6-9 years in the Linux, AIX & VMware Infrastructure support.

·       5-6 years of hands-on experience on managing Linux L2/L3 issues and large Linux/Unix infrastructure.

·       Hands on Experience in Redhat, SLES OS administration

·       Hands on Experience in managing physical servers  

·       Hands on experience on configuring DNS, DHCP, NFS, AUTOFS, Sendmail, Crontab etc.

·       Good understanding of Shell Script, Ansible, Python, rest API etc.

·       Good understanding of networking concepts like LAN, VLANS, Routes etc.

·       Experience in working in an international team

·       Experience on an SLA oriented ticketing tool

·       Strong Problem-solving skills and ability to troubleshoot complex Linux OS issues.

·       Adaptability, ability to learn faster, independent, responsible and diligent.

·       Good team spirit and interpersonal skills

·       Excellent written & verbal communication skills and analytical skills

·       Achieves performance goals and objectives in line with the team strategy.

·       An Evangelist in terms of cyber security and its latest happenings around the globe

·       Professional certification such as RHCE or VCE or AIX