Mission/purpose:
The Process & Solution Key User supports process/solution development, improvements and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants.
The Process & Solution Key User will support the end users and support the full utilization of process and solutions.

Key responsibilities:
• Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities
• Analyze business issues and business requests from a process and solution perspective before initiating a formal change request
• Collect, analyze, propose and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader
• Participate in acceptance tests (process and solution)
• Approve/Reject user acceptance test (i.e. new solution releases)
• Identify root cause to define process and solution improvement area and propose solution or escalate
• Review and accept process/solution development and improvement proposals
• Be the single point of contact for end users (i.e. “how to” questions regarding the process/solution(s) incl. access requests)
• Communicate and anchor process/solution improvement proposals
• Support implementation of standard process/es and solution(s)
• Support the definition of process measurement/s
• Identify training needs, plan and secure training in cooperation with Business Process Developer and / or Solution Leader
• Perform process training and give support to end users
• Represent the users in user groups/reference groups or similar forums

Candidate profile:
• Minimum 3 years of professional experience gained in accounting area, including experience from FCA
• High level of business process knowledge
• Good understanding of related processes and solutions
• Good understanding of process interfaces to other processes
• Basic knowledge about process methods and tools
• Good communication skills

Required competences:
• End to end process knowledge
• Effective communication
• Partner and customer focus
• Teamwork and cooperation
• Continuous improvement/action oriented
• Cross-border collaboration

Languages:
Fluent in English

System knowledge:
SAP, Excel - fully proficient
Very good knowledge of tools used in the specific area

You will report to Business Process Developer Accounts Receivable & Collection