Job description 

As a Process & Solution Key User we are expecting you to work with energy, passion and respect for the individual. In this role you will be a member of the Order to Cash organization within FCA, Accounting Services.

Mission/purpose:

• The Process & Solution Key User supports process/solution development, improvements and implementation of standard processes/solution on a local site and organizational unit including any adaptations or variants.
• The Process & Solution Key User will support the end users and support the full utilization of process and solutions.

Key responsibilities:

• Bring business knowledge and needs/ requirements from all users to the Business Process Developer/Solution Leader in process/solution development and improvement activities.
• Analyze business issues and business requests from a process and solution perspective before initiating a formal change request.
• Collect, analyze, propose and help prioritize change requests from the users represented towards the Business Process Developer or the Solution Leader.
• Participate in acceptance tests (process and solution).
• Approve/Reject user acceptance test (i.e. new solution releases).
• Identify root cause to define process and solution improvement area and propose solution or escalate.
• Review and accept process/solution development and improvement proposals.
• Be the single point of contact for end users (i.e. “how to” questions regarding the process/solution(s) incl. access requests).
• Communicate and anchor process/solution improvement proposals.
• Support implementation of standard process/es and solution(s).
• Support the definition of process measurement/s.
• Identify training needs, plan and secure training in cooperation with Business Process Developer and/or Solution Leader.
• Perform process training and give support to end users.
• Represent the users in user groups/reference groups or similar forums.

Candidate profile:

• Minimum 3 years of professional experience gained in accounting area.
• High level of business process knowledge.
• Good understanding of related processes and solutions.
• Good understanding of process interfaces to other processes.
• Basic knowledge about process methods and tools.
• Good communication skills.

Required competences:

• End to end process knowledge for Accounts Receivables and collection.
• Effective communication.
• Partner and customer focus.
• Teamwork and cooperation.
• Continuous improvement/action oriented.
• Cross-border collaboration.

Languages:

• Fluent in English.

System knowledge:

• SAP (S4Hana as advantage), Excel - fully proficient.
• Very good knowledge of tools used in the specific area.