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Process Executive - Voice

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Join Cognizant as a Process Executive - Voice in Hyderabad, Telangana, India. The job requires graduates with good knowledge of MS Excel. You will handle first-level processing of assigned transactions, solving complex problems with the help of supervisors and line managers. Adherence to quality requirements and industry regulations is a must. Team and time management skills are necessary.

Qualification:

Graduate(exclusion BE,Btech,MCA)

Responsibility:

Business,Customer

  • Minimal Customer interaction under guidance.
  • Understands Domain Process,sub process functions terminologies(such as SOP QC checklists).
  • Project,Process Handles First level processing of assigned transactions Complex problems n(procedures,processes)are referred to Supervisor,Line Manager.
  • Adhere to quality requirements achieve targets,volumes in given TAT(Turn around time).
  • Adhere to the mandatory industry regulation and compliance requirements for the given process.
  • Knowledge Management,Understand various document templates and standards(Such as SOPs) to interpret the documents and related terminologies.
  • People,Team Management.
  • Adhere to org hygiene and compliance needs in terms of Time sheet submission Assimilation and Attendance.

Must Have Skills

  • MS Excel

Good To Have Skills

  • Fund Operations
  • Data Management
Set alert for similar jobsProcess Executive - Voice role in Hyderabad, India
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Company

Cognizant

Job Posted

9 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Customer Support

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

15 applicants

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Process Executive - Voice

Cognizant

Hyderabad, Telangana, India

Posted: 10 months ago

Cognizant is hiring for the position of Process Executive - Voice. This full-time on-site opportunity is located in Hyderabad, Telangana, India. As a Process Executive, you will be responsible for handling first level processing of assigned transactions, while adhering to quality requirements and achieving targets within the specified time frame. You should have good knowledge of MS Excel and it would be beneficial to have experience in Fund Operations and Data Management. Team management and adherence to organizational hygiene and compliance are also key aspects of this role.