We are currently hiring for the position of Product Support Analyst. This is a full-time, on-site opportunity with Infor. The job is located in Bengaluru, Karnataka, India. The role requires 3-5 years of work experience in the hotel industry, specifically in Front Desk or F & B Service departments. You will be responsible for providing technical support and operational expertise on hotel operating software systems such as Property Management Systems (PMS) and Point Of Sale Systems (POS). Proficiency in Microsoft applications (Word, PowerPoint, Excel) is a must. Additional knowledge of computer applications and SQL certifications is a plus. You should have technical skills in PC troubleshooting, Windows desktop operating systems, TCP/IP networking, and peripherals devices. Knowledge of SQL databases and queries is also desired. Previous experience with Point of Sale, restaurant, or hospitality work environments is preferred. Candidates with networking certifications, SQL certifications, or operating systems certifications will be given preference. Experience using a CRM such as Salesforce, Zendesk, or ServiceNow is considered an asset. Candidates with work experience in reputable hotel groups like Taj, Oberoi, Sheraton, ITC, Ramada, Accor, Marriott, Hyatt, The Leela, and similar are encouraged to apply. A bachelor's degree is required for this position.