Technician is required to support End Users with laptop hardware, general application support, and execution of audio-visual operations and support at Infor. The involvement varies from large in-person events to in-office meetings involving video conferencing, and project coordination. Support will be provided via telephone, email, and direct interaction with end users. This support will include remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization, and in general a contribution to the successful use of Information Technology. This role will be based in a company office location but travel to other offices inside and outside the country may be required. This is not a contract role, but a full-time employee with benefits.
Title: IT Technical Support Specialist
Experience: 2 -6 Years
Location: Hyderabad
Education: Graduated in Electronics/Computer Science (B.Sc., B. Tech, Diploma in AV/Electronics)
EDUCATION & EXPERIENCE:
· 2 – 6 years of IT Support experience on Laptops, desktops, and AV equipment
· In-depth Knowledge and experience with Windows 11 and Mac OS.
· Knowledge of Active Directory, Office 365, Linux, Cloud Technologies, Virtualization
· Knowledge of Windows Server 2016/2019/2022, Linux Platform, and All General applications like MS Office, Adobe, and VPN. in installing and supporting.
· Installing and supporting printers
· Knowledge of network architectures and data communication protocols including TCP/IP, DNS, and DHCP.
· Experience with IT ticketing tools.
· Good verbal and written communication skills (English)
· Strong analytical skills
· Strong interpersonal skills, must be able to interact with personnel in multiple business roles
· Proficiency with Microsoft Teams
· Scripting knowledge (PowerShell/Python) – added advantage
RESPONSIBILITIES:
General
· Ready to work any shift (No need for night shifts)