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Staff Technology Services Engineer

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What you'll do...

About Team:

 

As a part of Contact Center tech team in India that works on building solutions various business functions for multiple Walmart markets, your design and solution will have a significant impact on day-to-day running of Walmart. You will be challenged with unparalleled complex business problems that spans across multiple countries, large number of users and data. 

 

What you'll do:

  • Provide expert level technical support to resolve issues, working with end users, SMEs, and vendors.
  • Support call center configuration items such as security, call flow routing, IVR routing, text, chat, and email channels.
  • Monitor performance, capacity and availability of the contact center infrastructure
  • Execute on established procedures as it relates to incident, change and event management
  • Provides daily/weekly / monthly reports on service desk production and issue trends.
  • Proven ability to design, implement, and maintain VoIP implementations in larger organizations
  • Provides enterprise communications on outages or Severity 1 issue.

 

What you'll bring:

  • 5 years’ experience supporting NICE inContact (CXone) Contact Center solution.
  • Strong experience with ACD, skill-based routing, call recording/screen recording, speech analytics, IVR, chat, text email and workforce management (WFM)
  • Solid understanding of call flows, scripting, and design within CXone Studio
  • Highly skilled with ServiceNow reporting/dashboards and workflows
  • Certification in Cisco or Avaya collaboration engineering.
  • Experience with telephony protocols such as SIP, TCP/IP, H323, QoS, etc.
  • Knowledge of monitoring and visualization tools like Grafana and Prometheus.
  • Familiarity with Oracle CGBU network systems configuration and troubleshooting
Set alert for similar jobsStaff Technology Services Engineer role in Chennai, India
Walmart Logo

Company

Walmart

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Engineering

Locations

Chennai, Tamil Nadu, India

Qualification

Bachelor

Applicants

Be an early applicant

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