The Job logo

What

Where

Sign in

Customer Service Representative I

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Roles & Responsibilities

  • Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
  • Engage in activities to provide an enhanced customer experience
  • Ensure adherence to company procedures, policies, and systems.
  • Ensures that performance metrics / SLAs are met 
  • Adhere to daily turnaround time for orders as per set TAT guidelines
  • Ensure adherence to all internal / external processes defined  
  • Proactively calls out issues that can potentially hamper the business processes       
  • Solves a range of straightforward problems and analyzes possible solutions using standard procedures

Other Requirements

  • Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
  • 0-2 years’ Hands on experience on Order Management
  • Requires strong computer skills, including Microsoft office
  • Display excellent verbal and written communication and social skills.
  • Highly thorough and organized with excellent analytic and problem-solving abilities
  • Able to multi-task, prioritize and handle time effectively
  • Customer orientated and ability to adapt/respond to different types of tasks
  • Flexible to work in Night Shifts



 

Set alert for similar jobsCustomer Service Representative I role in Bangalore Urban, India
Thermo Fisher Scientific Logo

Company

Thermo Fisher Scientific

Job Posted

a year ago

Job Type

Full-time

WorkMode

Remote

Experience Level

0-2 Years

Category

Customer Support

Locations

Bangalore Urban, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Thermo Fisher Scientific Logo

Customer Service Representative I

Thermo Fisher Scientific

Bangalore Urban, Karnataka, India

Posted: a year ago

Roles & Responsibilities Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function Engage in activities to provide an enhanced customer experience Ensure adherence to company procedures, policies, and systems. Ensures that performance metrics / SLAs are met  Adhere to daily turnaround time for orders as per set TAT guidelines Ensure adherence to all internal / external processes defined   Proactively calls out issues that can potentially hamper the business processes        Solves a range of straightforward problems and analyzes possible solutions using standard procedures Other Requirements Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations) 0-2 years’ Hands on experience on Order Management Requires strong computer skills, including Microsoft office Display excellent verbal and written communication and social skills. Highly thorough and organized with excellent analytic and problem-solving abilities Able to multi-task, prioritize and handle time effectively Customer orientated and ability to adapt/respond to different types of tasks Flexible to work in Night Shifts

Thermo Fisher Scientific Logo

Customer Service Representative I

Thermo Fisher Scientific

Bangalore Urban, Karnataka, India

Posted: a year ago

Roles & Responsibilities Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function Engage in activities to provide an enhanced customer experience Ensure adherence to company procedures, policies, and systems. Ensures that performance metrics / SLAs are met  Adhere to daily turnaround time for orders as per set TAT guidelines Ensure adherence to all internal / external processes defined   Proactively calls out issues that can potentially hamper the business processes        Solves a range of straightforward problems and analyzes possible solutions using standard procedures Other Requirements Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations) 0-2 years’ Hands on experience on Order Management Requires strong computer skills, including Microsoft office Display excellent verbal and written communication and social skills. Highly thorough and organized with excellent analytic and problem-solving abilities Able to multi-task, prioritize and handle time effectively Customer orientated and ability to adapt/respond to different types of tasks Flexible to work in Night Shifts

Thermo Fisher Scientific Logo

Customer Service Representative I

Thermo Fisher Scientific

Bangalore Urban, Karnataka, India

Posted: a year ago

Roles & Responsibilities Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function Engage in activities to provide an enhanced customer experience Ensure adherence to company procedures, policies, and systems. Ensures that performance metrics / SLAs are met  Adhere to daily turnaround time for orders as per set TAT guidelines Ensure adherence to all internal / external processes defined   Proactively calls out issues that can potentially hamper the business processes        Solves a range of straightforward problems and analyzes possible solutions using standard procedures Other Requirements Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations) 0-2 years’ Hands on experience on Order Management Requires strong computer skills, including Microsoft office Display excellent verbal and written communication and social skills. Highly thorough and organized with excellent analytic and problem-solving abilities Able to multi-task, prioritize and handle time effectively Customer orientated and ability to adapt/respond to different types of tasks Flexible to work in Night Shifts

Thermo Fisher Scientific Logo

Customer Service Representative I

Thermo Fisher Scientific

Bangalore Urban, Karnataka, India

Posted: a year ago

Roles & Responsibilities Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function Engage in activities to provide an enhanced customer experience Ensure adherence to company procedures, policies, and systems. Ensures that performance metrics / SLAs are met  Adhere to daily turnaround time for orders as per set TAT guidelines Ensure adherence to all internal / external processes defined   Proactively calls out issues that can potentially hamper the business processes        Solves a range of straightforward problems and analyzes possible solutions using standard procedures Other Requirements Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations) 0-2 years’ Hands on experience on Order Management Requires strong computer skills, including Microsoft office Display excellent verbal and written communication and social skills. Highly thorough and organized with excellent analytic and problem-solving abilities Able to multi-task, prioritize and handle time effectively Customer orientated and ability to adapt/respond to different types of tasks Flexible to work in Night Shifts

Thermo Fisher Scientific Logo

Customer Service Representative I

Thermo Fisher Scientific

Bangalore Urban, Karnataka, India

Posted: a year ago

We are looking for a Customer Service Representative to join our team in Bangalore. You will be responsible for high end order processing tasks using various applications. Your role involves ensuring an enhanced customer experience, adherence to company procedures and systems, and meeting performance metrics. We require strong computer skills, excellent communication and problem-solving abilities, and the ability to work effectively in a team. This role also requires a Bachelor's degree and the flexibility to work in Night Shifts.

Thermo Fisher Scientific Logo

Sr Customer Service Representative

Thermo Fisher Scientific

Bangalore Urban, Karnataka, India

Posted: a year ago

Roles & Responsibilities Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP and other applications used by the function Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions Solves complex problems, takes fresh opinions using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes Works independently and requires minimal guidance Effectively collaborate across the team to ensure that mistakes are not repeated by team members Engage in activities to provide an enhanced customer experience Ensures adherence to organizational procedures, policies, and systems. Ensures that performance metrics / SLAs are met  Adhere to daily turnaround time for orders as per set TAT guidelines Proactively calls out issues that can potentially hamper the business processes        Supply to team effort by accomplishing related results as needed As a Customer Service Representative-Order Management you represent our company well by being responsible, punctual and self motivated Other Requirements Preferably bachelor’s degree (Arts, Science, Commerce, Business Administrations) 3-5 years Hands on experience on Order Management Requires strong computer skills, including Microsoft office Display excellent verbal and written communication and social skills. Highly thorough and organized with excellent analytic and problem-solving abilities Able to multi-task, prioritize and manage time effectively Ability to work under face pace environment Customer orientated and ability to adapt/respond to different types of tasks Flexible to work in Night Shift