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Customer Service Specialist I

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Roles & Responsibilities

  • Is recognized as an expert in multiple area within the organization which requires specialized in-depth expertise. Provide floor support to all CCR
  • Works independently, with guidance in only the most complex situations
  • Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions.
  • Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes.
  • Adhere to daily turnaround time for orders as per set TAT guidelines and ensures that performance metrics/SLAs are met
  • Work with Team Leader to ensure proper customer service is being delivered
  • Build collaborative relationships both internally and externally to ensure that mistakes are not repeated by team members
  • Audit and handle customer complaints, provide appropriate solutions and alternatives to proactively resolve complaints.
  • Build sustainable relationships of trust through an open and interactive communication
  • Ensures adherence to organizational procedures, policies, and systems.

 

As a Customer Service Specialist-Order Management you must represent our company well by being responsible, punctual and motivated to go further

 

Other Requirements

  • Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
  • 4.5- 7 years Hands on experience on Order Management
  • Proven customer support experience or experience as a client service representative
  • Display excellent verbal and written communication and interpersonal skills.
  • Customer orientated and ability to adapt/respond to different types of tasks
  • Highly detail-oriented and organized with excellent analytic and problem-solving abilities
  • Requires strong computer skills, including Microsoft office
  • Able to multi-task, prioritize and manage time effectively
  • Ability to work under pressure

Flexible to work in Night Shift

Set alert for similar jobsCustomer Service Specialist I role in Bangalore Urban, India
Thermo Fisher Scientific Logo

Company

Thermo Fisher Scientific

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Customer Support

Locations

Bangalore Urban, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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