Job description 

Job Description

Technical Project Manager Lead
[An Individual Contributor with Rare combination of Sharp Technical skillset & Business
Mindset]

Qualification:
● Bachelor's / Master’s degree in Engineering, a related technical field or equivalent practical experience.
● 7+ years of experience as an enterprise architect in a cloud computing environment or a customer-facing role.
● Experience in Telco Industry around core telecommunications IT - CRM, OSS, digital/data transformation, IMS, VoLTE, Payment, Analytics, Billing/Charging, CCAAS etc.
● Experience with structured enterprise architecture practices, systems Integrations and delivery with SAAS and Native cloud products.
● working Knowledge of APIs, application layer protocols (e.g. HTTP) and Integrations - experience with tools like postman, SOAP UI etc.
● Ability to independently manage the operational aspects of ongoing projects and serves as liaison between client stakeholders and Sprinklr product managers , Engineering teams.
● Experience in enterprise technology Pre-sales and End to End Delivery.
● Ability to work in a dynamic fast-paced environment.
● Have excellent communication and presentation skills to articulate highly technical information in a clear and easy to understand manner.

Responsibilities:
● Owning the delivery of Sprinklr CCAAS Integrations by leveraging standardized Connectors and customized Enterprise Software Solutions, in complex customer environments.
● Ensuring Successful delivery of the Projects to make sure Business and Functional objectives for the customer are fulfilled.
● Engaging from early pre-sales cycles of the Project to the successful delivery and then handing over the project to Success teams.
● Requirement Gathering - Business, Function and Technical Requirements from
customer/vendors.
● Defines project scope, deliverables, roles and responsibilities in collaboration with client stakeholders and business partners.
● Establish, plan, and execute major milestone reviews and decision gates with client stakeholders to complete the project life cycle.
● Prepare thorough Documentations - Project kick off presentations, Detailed Project schedule/Plans, UAT documentations, Project Trackers etc.
● Identifies, clarifies and communicates project vision, goals and objectives and how these support client strategic objectives.
● Ability to lead and motivate cross-functional teams and interact with all levels.

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.