Job description 

Job Description

Own and manage end-to-end project management of CCaaS implementation including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans. 

Project Management Lead will work in tandem with providers like Twilio, Genesys and other CCaaS platforms. 

Work directly with prospects and customers around the full functionality of the Sprinklr CCaaS Omnichannel  and Contact Center Intelligence and Automation platform and integrations with customer systems 

The Project Management Lead ensures that customer business requirements and KPIs are being implemented according to defined scope, requirements and best practices and value is being delivered at every touch point. 

Partner with Sprinklr’s cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage. 

Drive meaningful relationships with key customer and internal stakeholders, as well as executives, ensuring all parties are providing requisite participation and accountability.  

Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams.  

Ensure that each project is reported and forecasted accurately to all external and internal stakeholders. 

Ensure that all project/program risks, issues and change requests are managed and communicated effectively.  

Lead a team striving for quality and excellence in all aspects of project delivery. 

Provide weekly project status and burn reports to the relevant project stakeholders. 

Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Sprinklr customers.