What you’ll do:

• Customer Support: Provide technical support to customers by diagnosing and resolving issues related to our supply chain solutions, ensuring customer satisfaction and minimal downtime.
• Troubleshooting: Investigate and resolve technical problems by utilizing SQL queries, analyzing XML data, understanding IIS configurations, PowerShell Scripting and utilizing Excel for data analysis.
• Documentation: Maintain detailed records of support requests, resolutions, and customer interactions. Create and update technical documentation to assist customers and team members.
• Communication: Collaborate with cross-functional teams, including developers and product managers, to convey customer issues, propose solutions, and contribute to product improvements.
• Continuous Improvement: Identify opportunities to enhance our technical support processes, tools, and customer experience. Propose and implement improvements as needed.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• Basic understanding of technical support, with a focus on SQL, IIS, XML, and supply chain solutions.
• Strong knowledge of SQL for data retrieval and manipulation is a plus.
• Familiarity with IIS configurations and troubleshooting is a plus.
• Proficiency in XML data parsing and manipulation is a plus.
• Understanding of supply chain processes and best practices is a plus.
• Excellent communication and interpersonal skills in both English and French (French is a plus).
• Strong problem-solving and analytical abilities.
• Proficiency in Excel for data analysis and reporting.
• Knowledge of Google Suite applications is preferred.
• Ability to work independently and in a team-oriented environment.
• Customer-focused mindset and dedication to delivering high-quality support.

Additional Information

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set