The Job logo

What

Where

Product Management Director

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
Seeking a seasoned, hands-on Solution-Level Product Management leader to join our organization as we expand our portfolio to include a Contact Center as a Service (CCaaS) offering. Responsible for understanding the competitive landscape, trends, and customer use cases and shaping the market requirements for delivering a cohesive, competitive, and successful solution offering.

Overview of Job Function:

We are seeking a seasoned, hands-on Solution-Level Product Management leader to join our organization as we expand our portfolio to include a Contact Center as a Service (CCaaS) offering. This role will serve as an overlay across multiple product teams, collaborating with them to develop a comprehensive CCaaS solution that meets the evolving needs of our customers. As the Solution-Level Product Manager, you will be responsible for understanding the competitive landscape, trends, and customer use cases and shaping the market requirements for delivering a cohesive, competitive, and successful solution offering. Reporting to the VP of Product Management, this senior leadership position requires exceptional strategic thinking, a passion for user experience, product management expertise, and strong cross-functional collaboration skills.

Principal Duties and Essential Responsibilities:

1. CCaaS Strategy and Roadmap Development:

  • Develop and maintain a deep understanding of the CCaaS market, including competitive offerings, emerging trends, and customer requirements.
  • Define and articulate the strategic vision and long-term roadmap for our CCaaS solution, aligning it with the company's overall product strategy and business objectives.
  • Collaborate with cross-functional product teams, including other product line managers, UX design, engineering, support, and go-to-market to drive the successful execution of the CCaaS roadmap.

 2. Market and Competitive Analysis:

  • Conduct thorough market research to identify and assess the competitive landscape, market dynamics, and emerging opportunities.
  • Analyze competitor products, offerings, pricing models, and go-to-market strategies to identify areas of differentiation and competitive advantage.
  • Leverage market insights to develop market requirements and ensure the CCaaS solution is aligned with customer needs and market trends.

 3. Product Differentiation and Positioning:

  • Work closely with the product and design teams to define and execute product differentiation strategies, focusing on agent and supervisor experiences, analytics, management, and tools.
  • Collaborate with the marketing and sales teams to develop compelling messaging, positioning, and go-to-market strategies that effectively communicate the unique value proposition of our CCaaS offering.
  • Provide guidance and support to the sales organization during customer engagements, ensuring a clear understanding of the CCaaS solution's benefits and differentiators.

 4. Cross-Functional Collaboration:

  • Serve as a key liaison between the product teams, ensuring effective coordination and alignment across multiple components of the CCaaS solution.
  • Work closely with the product, engineering, design, and UX teams to create conceptual models and frameworks to be used to streamline solution delivery and user experience.
  • Collaborate with the sales, marketing, and customer success teams to gather customer feedback, understand market dynamics, and continuously refine the CCaaS solution based on user insights.

Minimum Requirements:

  • Bachelor's degree in a technical field or equivalent professional work experience
  • Minimum of 12+ years of experience in product management
  • Proven track record of successfully bringing complex software products or services to market, ideally in a B2B environment
  • Strong understanding of contact center operations, agent and supervisor experiences, and related tools
  • Exceptional strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies
  • Excellent communication and presentation skills, with the ability to effectively influence and collaborate with cross-functional teams at all levels of the organization
  • Demonstrated leadership abilities, including experience influencing, managing (directly or indirectly), and/or mentoring product management teams
  • Highly motivated, self-directed, and results-oriented, with a strong sense of ownership and accountability
  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

  • Experience in the software-as-a-service (SaaS) industry, with a focus on contact center or customer experience solutions
Set alert for similar jobsProduct Management Director role in Toronto, Canada, Vancouver, Canada, or Montréal, Canada
Verint Logo

Company

Verint

Job Posted

a year ago

Job Type

Full-time

WorkMode

Remote

Experience Level

13-17 Years

Category

Product Management

Locations

Toronto, Ontario, Canada

Vancouver, British Columbia, Canada

Montréal, Quebec, Canada

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Verint Logo

Associate Service Delivery Manager

Verint

Toronto, Ontario, Canada

+2 more

Posted: a year ago

The Associate Service Delivery Manager (ASDM) will assist the Service Delivery Managers in delivering Technical and Application Managed Services for Verint's product suite. The ASDM will manage incidents, drive Customer Success, and identify service improvement opportunities. Bachelor's degree in Engineering or equivalent work experience required. Strong communication skills and ability to manage tasks and troubleshoot technical issues.

Stripe Logo

Brand Campaign Manager

Stripe

Toronto, Ontario, Canada

Posted: a year ago

What you’ll do  In this role you will have an opportunity for impact by running integrated campaigns that drive and capture demand across all of our audiences. This is an opportunity for someone who doesn’t shy away from team collaboration, project management and who thinks both strategically and tactically to get things done. Responsibilities Lead the global strategy and execute integrated marketing campaigns for our highest priority audiences globally and represent the campaign strategy, plan, execution and performance with cross-functional partners and key stakeholders.   Drive alignment with marketing and cross-functional partners across Product Marketing, Regional AMER, EMEA and APAC Marketing, Performance Marketing, Partner Marketing, Marketing Operations, Brand, Design, Sales, Comms, and external partners.   Continually collect feedback from key partner teams to understand needs and refine campaign strategies for relevance and impact.   Own campaign performance metrics and key business and revenue metrics across the sales funnel, including prospect acquisition and install base expansion.   Own internal communications and reporting for your campaign(s), keeping key stakeholders informed throughout the planning and execution process, and partnering cross-functionally to build experiments that improve campaign performance   Partner with our Product Marketing team to align messaging, content, and understand relevant solutions and uses cases that roll into each campaign   Partner with the Performance Marketing team to build media plans to acquire and nurture prospective buyers and improve ROI, and with the Design team to support the development of new, high-performing creative   Track, measure, and communicate campaign results, continually optimizing for efficiency and scale, and seek to generate new global best practices through experimental efforts   Manage contracts and agreements with partners, ensuring compliance and mutual satisfaction   Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years relevant experience running high velocity and scaled marketing campaigns   Experience building and executing global programs with global teams and a wide range of key stakeholders    Proven track record of defining and executing campaign strategies that deliver against funnel metrics and KPIs   Deep understanding of brand and product marketing, CRM, marketing automation, performance marketing, and email marketing tactics and technology   Varied background across marketing disciplines such as demand generation, integrated marketing, campaigns, and performance marketing   Superb organization and project management skills and the capacity to manage multiple complex projects at once; you’re a master juggler and don’t let it get the best of you   Excellent analytical skills and the ability to craft actionable insights from complex data   Preferred qualifications Understanding of self-serve / web-based marketing motions and funnels   Understanding of the payments, SaaS, and financial technology sectors   Experience marketing cloud services and/or software solutions   A startup mentality with a bias to action and the ability to flex in a fast-paced environment   Experience at highly dynamic, high-growth tech companies

Stripe Logo

Corporate Technology Integrations Engineer

Stripe

Toronto, Ontario, Canada

Posted: a year ago

What you’ll do In this role, you'll be responsible for ensuring the integrations we build are robust, scalable, and secure, meeting compliance and security requirements. In the first 30 days, you'll receive a thorough orientation and training on our systems and processes. You'll start by learning about our existing integrations and help to develop and contextualize our roadmap for future integrations. In the first 60 days, you'll help implement our iPaas solution to begin developing new integrations and migrate existing ones. By the end of the first 90 days, you'll have delivered several high-quality integrations that have made a positive impact on the business. The day-to-day in this role involves: Participating in Sprint Ceremonies    Collaborating with various stakeholders   Designing, implementing and testing new integrations   Enhancing or troubleshooting existing integrations   Responsibilities Design and implement integrations using an iPaaS solution   Collaborate with business analysts, developers, and end-users to gather requirements and build integrations that streamline business processes and improve efficiency   Ensure integrations are robust, scalable, and secure, meeting compliance and security requirements   Develop and maintain technical documentation, including design documents, database schema designs, and runbooks   Troubleshoot and resolve issues related to integrations, working with stakeholders and the iPaaS vendor as necessary   Participate in code reviews and adhere to software development lifecycle standards and best practices   Test and validate integrations with end-users to ensure they meet their needs and requirements   Participate in an on-call rotation   Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Bachelor's degree (or equivalent experience) in Computer Science or related field   4+ years of experience in designing and implementing integrations using an iPaaS solution such as Mulesoft, Informatica, Boomi, Workato etc   Experience working with APIs, web services, and data formats such as JSON and XML   Proficient in at least one programming language, such as Java, Go, Ruby, Python, or JavaScript   Experience with database technologies such as SQL and NoSQL databases   Experience working in a faced paced environment   Strong communication and collaboration skills   Preferred qualifications Experience working in an Agile development environment   Deep understanding of authentication mechanisms such as OAuth and JWT   Experience building AWS lambdas, GCP cloud run, or AWS functions