Roles/Responsibilities 

• Develop strong relationships with business partners and development teams to understand how ServiceNow supports Moody’s business goals. 
• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices. 
• Providing technical direction and architecture of ServiceNow based business and IT solutions 
• Act as a hands-on lead developer actively developing key stories and guiding development team in development and strategy best practices to maintain stability, improve data quality, and improve user experience of the ServiceNow solutions 
• Provide knowledge transfer and training to application support personnel 
• Drive solutions across the platform that align to ServiceNow out of the box capabilities 
• Proactively identify potential bottlenecks and work through resolution with stakeholders. 
• Provide technical guidance and serve as an escalation point for the extended ServiceNow team. 
• Maintain knowledge and understanding of the latest ServiceNow features and product offerings. 
• Drive continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes. 
• Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed and experience. 
• Generate and maintain technical design and configuration documents. 
• Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations. 
• Troubleshoot issues, perform root cause analysis and provide solutions for problems. 
• Actively take ownership to address issues and solve problems, understanding up and downstream impacts and designing/delivering solutions appropriately. 
• Participate in code reviews to ensure that code quality is at the highest level possible and appropriate design patterns are being used 
• Work with Admin support to resolve support issues within ServiceNow 

• 4+ years large ServiceNow instance experience driving architecture and design. 
• 4+ years as a developer on a large ServiceNow implementation. 
• 4 years of advanced ServiceNow administration, configuration, integration and development experience including JavaScript, HTML/CSS, XML, REST/SOAP, LDAP and SSO 
• Experience planning and executing a minimum of 3 ServiceNow upgrades 
• Excellent interpersonal, written, and verbal communication skills 
• Ability to work collaboratively with customers and all functional team members 
• Bachelor’s degree in Computer Science, Engineering, or other related fields or equivalent professional experience 
• ServiceNow Certified Administrator 
• Experience with Agile and Scrum development approaches 
• In depth understanding of ServiceNow functionality and experience with ServiceNow development on Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules 
• Experience with JavaScript, XML, HTML and service integration using REST API 
• Experience with UI Policies, UI actions, Script includes, Business Rules, Client Scripts, Scheduled jobs, Import sets, Security Rules (ACLs) and Transform maps. 
• Experience in loading data into SNOW from third party system using WebServices and Import Sets. 
• Experience in creating Flows using Flow Designer.