PRIMARY JOB PURPOSE 

Act as the primary technical lead on Dynamics 365 Sales and integration with other systems and processes. Responsibilities include engaging with business to understand requirements, defining solution blueprints, developing and maintaining customizations, application integrations, producing software development lifecycle artifacts, performing PoC’s, communicating deliverables to the business and technology teams. Managing the overall technical product lifecycle and admin. Acting as a true product owner with deep technical and applied business process knowledge.

KEY POSITION ACCOUNTABILITIES

• Ultimate IT responsibility of the Dynamics 365 Sales platform: Development, implementation and support ownership of Dynamics 365 for Sales app.
• Own the Solution Architecture, ensuring standardisation, best practice and scalability.
• Manage Product roadmap, system upgrades and application dependencies such as Experlogix CPQ, PowerBI, web and lead import processes.
• Work with business and other teams to define requirements and document solution design. Run meetings to gather business requirements, propose design options and conduct gap analysis. Convert requirements into a Solution Blueprints.
• Lead the design, configuration and testing of core Dynamics 365 CRM modules including hands-on configuration of the Dynamics 365 CRM application using industry best practices
• Create, modify, and maintain system customizations to system dashboards; views; business processes, workflows and dialogs
• Manage and coordinate JIRA, task estimations and risks, along with release process.
• Coordinate with consultant resources as needed for project delivery.
• Own the System Admin including roles and permission sets, BU structure. Monitor App performance using Power Platform and proactively resolve issues.
• Manage the tenant instances and lifecycle, performing refresh, copies and upgrades.
• Manage support resources to ensure AMS is delivered in line with business expectations
• Generate user and technical documentation
• Generation of subsequent Statements of Work (SOW’s) as appropriate
• Attain high stakeholder satisfaction ensuring on-time, on-budget delivery with quality results

SELECTION CRITERIA 

• BSc Degree in IT (or equivalent)
• 6-10 years experience in similar role
• MS Dynamics 365 CE & Sales Certified, Specialist in the Sales Module
• MS Dynamics Customization & Configuration certification or Microsoft Power Platform + Dynamics 365 Core certification, with applied experience.
• Integrating CRM with other Applications, using Scribe or Dell Boomi
• Experience using Dynamics 365, DevOps, GitHub and Azure. JavaScript, Plugins/C#
• Customised Microsoft Dynamics CRM at the form, entity, relationship, reports, workflow, dialogs, and business unit/user role permission level
• Experience writing JavaScript for form customisations which included the use of JQuery, ODATA (REST), and FetchXM
• Strong experience in customising & configuring Dynamics 365 CE solutions
• Knowledge of CRM implementation best practices
• Experience in agile development practices & methodologies
• Excellent written and verbal communication skills to engage with all levels in the organization
• Highly detail oriented with excellent interpersonal and communication skills.
• Self motivated with ability to establish priorities and work independently
• Someone who can inspire, taking complex, technical subjects and make them easy to understand so that teams across the organisation can get behind designs

WORK ENVIRONMENT FACTORS        

• Office based with potential for International travel
• Ability to function within variable time zones