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Product Manager II (Platform - CET)

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We are looking for a PM lead to manage our self-service customer support surfaces, such as Help Center and in-product support tools. You will be responsible for building and improving the technologies that power personalized and seamless support. A solid understanding of front-end and back-end technologies is required. Additionally, your strategic thinking and execution skills will be valuable in driving cross-functional teams. Experience with customer service tooling, AI/ML, and automation technology is a nice-to-have.

What you’ll be doing (ie. job duties):

  • PM lead for our self-service customer support surfaces including Help Center and in-product support tools
  • Build the underlying technologies that power personalized and seamless support across these surfaces, such as our Issue Prediction Engine and our Resolution Engine
  • Drive the overall self-service strategy, including how AI - particularly LLMs - can improve our ability to solve customer issues through automation
  • Collaborate closely with our partners in Customer Support to understand top issues and opportunities

What we look for in you (ie. job requirements): 

  • Full stack product ownership- solid understanding of front end/user experience as well as back-end technologies
  • Demonstrated balance of strategic/vision thinking and execution skills
  • Experience driving highly cross functional teams (eng, design, program management, user research)
  • 4+ years of experience 

Nice to haves:

  • Experience with customer service tooling
  • Experience working with AI/ML and/or building automation technology
Set alert for similar jobsProduct Manager II (Platform - CET) role in Gurgaon, India, Bengaluru, India, Chennai, India, Hyderabad, India, or Pune, India
Coinbase Logo

Company

Coinbase

Job Posted

a year ago

Job Type

Full-time

WorkMode

Remote

Experience Level

3-7 Years

Category

Product Management

Locations

Gurgaon, Haryana, India

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India

Hyderabad, Telangana, India

Qualification

Bachelor

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