As a Senior Product Manager for Platform Services, you’ll be instrumental in driving the strategic direction, planning, and execution of the Platform services roadmap of Uniphore’s X Platform. Your focus will be to play a key role in defining the usability, intuitiveness, and efficiency of the administrative experience of all applications deployed on X Platform. You will need to work closely with users and UX team members to capture persona journeys and map user stories to define an enriching experience for the administrative users of X Platform. You will work closely with application and data science teams to understand the key dependencies with respect to common platform services to be developed and deployed. You need to define the functional platform requirements, guide engineering and front end teams during the development lifecycle.

Success in this role requires the ability to work across Uniphore Platform and the various product lines of Uniphore to establish and build rapport with various internal stakeholders. Candidate should have experience working with other application product management, engineering, InfoSec, professional services, sales engineering and support teams.

Candidates should be great brand ambassadors of Uniphore in external discussions with partners and customers about Uniphore’s X Platform. Ideal candidates will have professional experience building and managing state of the art SaaS platforms.

You will be able to balance business needs, delivery costs with technical constraints and love bringing new platform capabilities to the market, to the application developers and to our customers.

Responsibilities

• Work with customer, partner and sales engineering team members to understand the functional capabilities expected from the platform and leverage this understanding to evolve Uniphore X Platform capabilities.
• Work closely with Finance to understand the cost consideration and optimization required to have good operating margins for applications deployed on X Platform
• Work closely with Product Management and Engineering leadership to prioritize and schedule integration work into the Uniphore roadmap and release plan.
• Work with Uniphore Delivery & Support to identify issues or key problems in the functionality provided by X Platform services.
• Work collaboratively with the GTM and operational teams on the product roadmap, timings, and key product milestones
• Report to Product Management leadership & operations on progress against ongoing roadmaps for X Platform Services.
• Ensure that new communication integrations and upgrades to existing are supported with robust documentation.
• Respond to queries from the wider business about Platform service capabilities.

Required Skills / Experience

• Bachelors or Master's Degree in Computer Science/IT Engineering or related fields
• 8+ years of experience in delivering SaaS based / web-based products with 6+ years of Product Management experience
• Experience building and working with Application or Platform administrative, configuration and operation systems, including tenant provisioning, user management, and service management.
• Excellent technical skill with respect to functional aspects of cloud software development.
• Experience in working in Agile methodologies and maintaining successful working relationships with engineering
• Proven analytical thinking, big picture & business thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills
• Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail
• Excellent written & oral communication