WHAT YOU'LL DO
Under the general direction of the India Operations Senior Director, the incumbent will organise, assign, delegate and coordinate the day to day working of the EA team, among other responsibilities, to ensure Office and Business Services objectives are met in a timely and accurate manner while accomplishing these and other critical functions.

 

YOU'RE GOOD AT

• Proactive – looking ahead at what needs to be done, strong service orientation and sensitivity to responding to customer needs
• Relationship oriented – proactively wanting to build relationships both within BCG and externally
• Flexible – must be able to perform successfully in a fast-paced, constantly changing environment, able to interpret rules and guidelines with flexibly to enhance the business, in keeping with BCG’s values, and culture
• Innovative – thinking outside the box and always looking for new ways of working
• Trustworthy – exercising sound judgment in managing confidential/sensitive information
• Self-motivated, demonstrating good judgment and willingness to take risks - able to effectively prioritize and make decisions independently, using good judgment to identify where sign-off is needed; solution driven and willing to offer suggestions for improvement; able to work with limited direction and supervision at times
• Managing workflow and coordination of reportees assignments based upon client needs
• Coordinating with other departmental supervisors and managers regarding operational issues and other logistical and resource requirements
• Facilitating conflict resolution among different stakeholders
• Continually monitoring productivity and take necessary action to adapt and improve where necessary
• Managing the annual and mid-year performance review processes for the team; generating performance evaluations
• Ensure effective communication with the EA staff regarding firm policies, procedures and expectations
• Handle difficult and confidential situations with poise, understanding and tact
• Able to build a high performing team and develop an excellent, world class customer service culture

YOU BRING (EXPERIENCE & QUALIFICATIONS)
 

• Any graduation degree with 10+ years' experience in a similar role within a high-performing professional services environment.

− role model with strong values & experience in change management
− Excellent organisational skills with strong mentoring and coaching skills
− flexible approach and ability to manage conflicting priorities

• Positive outlook and professional approach
• Can develop and manage relationships with key stakeholders at all levels of the organisation. Builds strong networks and collaborative relationships
• Open and approachable, builds trust quickly and skilled at dealing with people issues both professionally and confidentially
• Demonstrates good judgement and the ability to resolve conflicts successfully. Calm and effective under pressure, demonstrates high levels of resilience
• Works autonomously and proactively but escalates when needed. Drive and enthusiasm to motivate and encourage a wide diverse team
• Hands-on and flexible approach. Recognize and maintain confidentiality
• Ability to manage and resolve issues and address any team-related concerns