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Associate Director/Director - Field Collections

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We are looking for a highly experienced individual to join our team as a Recovery Manager. You will be responsible for ensuring maximum recovery from defaulters' accounts through outbound telephone contact and field visits. Using a consultative approach, you will negotiate payment options with delinquent users. Regular quality checks will be conducted to maintain a code of conduct. It will be your responsibility to build an efficient and mature team. Join us if you have a graduate or postgraduate degree, prior collection experience, strong analytical and problem-solving skills, and excellent negotiation skills. Experience in credit card or unsecured loan is preferred.

Job Description

What you’ll do

  • Ensure maximum recovery from defaulters accounts through agencies outbound telephone contact and field in a timely and comprehensive manner. 
  • Acknowledge user's vulnerabilities and recognize the reason for delinquency and indulge them in Negotiation while using a consultative approach to clearly communicate all available payment options.
  • Do regular quality checks to ensure code of conduct is maintained
  • Grow and nurture the team that results in building an efficient and mature team.
  • Meet and endeavor to exceed metrics on collection effectiveness, compliance regulations and productivity as per goals.
  • Build an in-house recovery team and drive them to meet the collection team target

Qualifications

  • Graduate or postgraduate from a recognized university can apply 
  • Prior experience in collection is preferred 
  • 14 - 20 years of relevant experience
  • Proven analytical and problem-solving skills with a strong attention to detail.
  • Strong interpersonal, communication and listening skills. Excellent negotiation skills. 
  • Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Strong people management skills
  • Experience in credit card or unsecured loan is preferred
Set alert for similar jobsAssociate Director/Director - Field Collections role in Bengaluru, India
Slice Logo

Company

Slice

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

13-17 Years

Category

Finance

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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