Senior Solution Architect- Contact Center
Uniphore
Chennai, Tamil Nadu, India
This role will support the integration of Uniphore products into client telephony systems. Candidates should have prior experience as an architect in a contact center environment and deep technical understanding of contact center functionality. Responsibilities include architecting call center solutions and implementing call recording solutions for enterprise customers. Minimum 10 years' experience in IT role and excellent communication skills are required. Mandatory skills include knowledge of contact center platforms (Cisco, Genesys, Avaya), multi-media contact center, IVR, call recording, VOIP architecture, and WFO solutions. Good to have skills include knowledge of customer service methodologies, IT infrastructure, Twilio Flex, Asterisk, AWS, Ansible, Conversational AI, NLP, Docker, and Kubernetes.