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Team Lead, Vendor Relations

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Join HBC India Vendor Relations team to resolve Accounts Payable queries and provide leadership to a team. Must have strong communication, problem-solving, and people management skills. Experience in retail and using tools like Mainframe, Oracle, Zen Desk preferred. Work in a North American shift pattern. Finance graduation required.

Job description 

The HBC India Vendor Relations team supports the management by resolving Accounts Payable related queries received through email/phone from vendors and internal partners such as merchants, the Finance Shared Services team in North America, and other business groups. The position provides leadership and direction to a team of associates involved in the day-to-day resolution of queries, besides providing insights about team and business performance, proactively addressing situations, creating a good rapport with business partners and a positive approach towards constant improvement. The position will report to the Manager – Vendor Relations.

Experience preferred: 8-10 years overall experience with a minimum of 2 years in people management.

Competencies:

·       Very good written and verbal communication to handle customers and suppliers from North America

·       Strong expertise in handling customer queries (email/phone) – Accounts Payable related query handling preferred

·       Prior experience in handling a team of 14 associates who come from varied experiences

·       Possess good analytical and problem-solving skills

·       Ability to handle escalated issues in a composed, yet result-oriented manner

·       Lead in the role of change catalyst for the team and propel the team through constant change and improvement

·       Experience in handling people management hygiene items such as performance management, career development

Preferred Skills:

·       Exposure to tools like Mainframe, Oracle, and Zen Desk (or any other query management tool)

·       Experience with leading teams in retail

·       Experience with both BPO and GIC environments

Working Hours:

The role is expected to work a ‘North American’ shift pattern, approx. 4:00 P.M. - 1:00 A.M. IST

 

 JOB QUALIFICATIONS

You also have:
1. Education – Finance graduation

Thank you for your interest with HBC. We look forward to reviewing your application.

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment

Set alert for similar jobsTeam Lead, Vendor Relations role in Bengaluru, India
Hudson's Bay Company Logo

Company

Hudson's Bay Company

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 Years

Category

IT Services and IT Consulting

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

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