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Business Manager | Tele Sales and Servicing

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Manage a team of TL's and individuals. Build professional relationships with clients. Upsell services, achieve retention and revenue targets. Conduct meaningful telephone/video calls with clients.

Job Title:

Business Manager | Tele Sales and Servicing

 

Job Description:

This role involves servicing of existing key customers by offering them a world-class service experience.  The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

 

Experience Range:

2 - 5 years

Educational Qualifications:

B.Tech/B.E, and MBA/PGDM

 

Job Responsibilities:

  • The position holder will be managing a team of 3-4 TL's including 20-30 individuals 
  • Build and manage productive, professional relationships with clients
  • Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs 
  • Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets
  • Daily 08-10 meaningful telephone/video calls with clients

 

Skills Required:

Team Management, Client Services, Inside Sales, Tele Sales, B2B Inside Sales,

 

Candidate Attributes:

  • Client handling and application of Tele-sales techniques
  • Quick thinking and problem-solving
  • Verbal communication with active listening 
  • Vision and foresight to create new opportunities for customer 
  • Team Management & Interpersonal skill
  • Data Interpretation & Reports Management
  • MBA from Tier 1 and Tier 2 College
  • 2-5 yrs of experience in Inside Sales / Service/ Retention 
  • Preference for candidates with Team handling experience of 10+ individuals (at-least 1yr+ experience )


 

Set alert for similar jobsBusiness Manager | Tele Sales and Servicing role in Noida, India
IndiaMART Logo

Company

IndiaMART

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Sales and Marketing

Locations

Noida, Uttar Pradesh, India

Qualification

Bachelor

Applicants

Be an early applicant

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