Job Title:
Business Manager | Tele Sales and Servicing
Job Description:
This role involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.
Experience Range:
2 - 5 years
Educational Qualifications:
B.Tech/B.E, and MBA/PGDM
Job Responsibilities:
- The position holder will be managing a team of 3-4 TL's including 20-30 individuals
- Build and manage productive, professional relationships with clients
- Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs
- Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets
- Daily 08-10 meaningful telephone/video calls with clients
Skills Required:
Team Management, Client Services, Inside Sales, Tele Sales, B2B Inside Sales,
Candidate Attributes:
- Client handling and application of Tele-sales techniques
- Quick thinking and problem-solving
- Verbal communication with active listening
- Vision and foresight to create new opportunities for customer
- Team Management & Interpersonal skill
- Data Interpretation & Reports Management
- MBA from Tier 1 and Tier 2 College
- 2-5 yrs of experience in Inside Sales / Service/ Retention
- Preference for candidates with Team handling experience of 10+ individuals (at-least 1yr+ experience )