Business Manager | Tele Sales and Servicing

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Manage a team of TL's and individuals. Build professional relationships with clients. Upsell services, achieve retention and revenue targets. Conduct meaningful telephone/video calls with clients.

Job Title:

Business Manager | Tele Sales and Servicing

Job Description:

This role involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Experience Range:

2 - 5 years

Educational Qualifications:

B.Tech/B.E, and MBA/PGDM

Job Responsibilities:

The position holder will be managing a team of 3-4 TL's including 20-30 individuals
Build and manage productive, professional relationships with clients
Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs
Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets
Daily 08-10 meaningful telephone/video calls with clients

Skills Required:

Team Management, Client Services, Inside Sales, Tele Sales, B2B Inside Sales,

Candidate Attributes:

Client handling and application of Tele-sales techniques
Quick thinking and problem-solving
Verbal communication with active listening
Vision and foresight to create new opportunities for customer
Team Management & Interpersonal skill
Data Interpretation & Reports Management
MBA from Tier 1 and Tier 2 College
2-5 yrs of experience in Inside Sales / Service/ Retention
Preference for candidates with Team handling experience of 10+ individuals (at-least 1yr+ experience )

Set alert for similar jobsBusiness Manager | Tele Sales and Servicing role in Noida, India

Company

IndiaMART

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

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