Job Family Summary

The Full Stack Software Engineer uses initiative and standard programming practices to ensure the stability and security of Rackspace’s automated solutions. Provides a high level of technical support through the ownership of complex automations that enable Rackspace to better serve our internal and external customers. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping these customers aware of every step along the way. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary

·       Requires working knowledge and experience in own job discipline and broadens capabilities

·       Continues to build knowledge of the company, processes and customers

·       Performs a range of assignments related to job discipline

·       Uses learned and prescribed guidelines or processes in analyzing situations

·       Receives a moderate level of guidance and direction

Critical Competencies
·       Systems Thinking: Coordinates bringing together different stakeholders with varied perspectives to develop solutions to issues, and contributes own suggestions
·       Idea Creation: Points out problems with old technologies, applications, and processes to create effective solutions

Key Responsibilities
·       Develop and implement system enhancements that will improve the capabilities, performance, and reliability of automations
·       Define, design, and implement automated solutions
·       Build and support automations for deployment, diagnostics, and remediations run on customer devices including bulk and on demand solutions for end-user use
·       Create testing plans and test against and document automation scripts and programs
·       Design and develop automation scripts and programs in support of Rackspace and its customers
·       Create a series of automated actions that will allow for faster deployments and service restoration for internal facing systems and tools
·       Develop against current versions of the platforms supported by Rackspace
·       Contribute new and alternate ideas, approaches, and designs to evolve own feature area or to solve problems encountered in own feature area
·       Focus on a specific feature area or component
·       Influences functionalities that make broad contribution to our product and service offerings
·       Work within team to ensure projects and goals are being communicated and to reduce duplication of efforts
·       Collaborate and share knowledge with other Engineers and Administrators on the support floor

Person Specification
Knowledge
·       Proficient knowledge of Network fundamentals, including diagnostics with OS system tools
·       Proficient knowledge of server DNS, SMTP, and TCP/IP
·       Proficient knowledge of DNS, including diagnostics with system tools
·       Proficient knowledge of Docker and its use in a production environment
·       Proficient knowledge of developer supporting tools such as various VCS (GitHub, Git, etc.)
·       Proficient development competency in one or more of the following languages:
o   Windows: PowerShell, Python
o   Linux:Python, JavaScript
·       Proficient knowledge working with CI/CD pipelines (Jenkins, Travis, etc.) and version control systems such as Git.
·       Proficient knowledge of Project Management/Agile methodologies
·       Proficient understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
·       Proficient knowledge in the application of current and emerging network software and hardware technology and protocols
·       Requires expanded conceptual knowledge in own job discipline and broadens capabilities
·       Understands key business drivers; uses this understanding to accomplish own work
Skills
·       Passionate about technology and has a desire to constantly expand technical knowledge
·       Ability to resolve a wide range of issues in imaginative as well as practical ways
·       Detail-oriented in documenting information and practice good follow through techniques
·       Able to handle multiple tasks and prioritize work under pressure
·       Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
·       Strong written and verbal communication skills, both highly technical and non-technical
·       Ability to make appropriate decisions considering the relative costs and benefits of potential actions
Education
Required
·       Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field
·       At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.
Certifications
·       Desired
o   Microsoft Certification for Windows specialization (E.g.: MCSA/ MCSE, Fundamentals, Associate, Expert)
o    RHCE for Linux specialization
·       Preferred:
Specialist Certifications that apply to role

Experience
Required
·       2-4 years of technical engineering and automation experience
Preferred
·       Technical experience in a cloud hosting/technology environment
Physical Demands
·       General office environment: no special physical demands required
·       May require long periods sitting and viewing a computer monitor
·       May require work on non-traditional shifts
·       Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations
·       A willingness to work weekends and/or holidays when required as the business dictates

Travel
·       Occasional domestic travel, less than 10%