As an Associate Process Manager, you will need to possess in-depth functional knowledge and be able to apply it to operational scenarios in order to provide effective solutions. You should be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. Leading, controlling, and motivating teams towards company objectives is crucial, as well as being open-minded towards input from team members. You must be self-directed, proactive, and focused on meeting internal and external customer needs. Strong communication skills, both verbal and written, are essential for conveying goals and thoughts clearly and concisely to clients and colleagues. Additionally, you must have a Bachelor's or Master's degree in a relevant field, 3 to 5 years of experience in Investment Banking Operations, and good logical and quantitative abilities for data analysis.
The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.
Associate Process Manager Roles & responsibilities:
- Independently handle clients and client calls– establish self as a valued partner.
- Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
- Build domain expertise and lead from the front.
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Functional & Technical Skills:
- Bachelor's Degree in B. Com /BBM or Master’s Degree in M.Com/MBA/PGDM
- 3 to 5 years of experience and knowledge of Investment Banking Operations.
- Should be good with logical and quantitative abilities to derive information from data.
