Responsibilities

Internal and Change Management Communication Planning & Strategy 

Develop and execute comprehensive communication strategies and plans that support the successful implementation of process and initiative changes

Collaborate with cross-functional  teams, stakeholders, and program  leaders to identify and assess communication needs, objectives, and requirements for each project

Plan, create, and distribute clear and engaging communication materials, including newsletters, emails, intranet content, presentations, and other forms of communication to effectively share project updates, milestones, and key information.

Monitor and assess the effectiveness of program communication strategies and materials, incorporating feedback and making adjustments as necessary.

Collaborate with the Regional PMO Lead and Assistant PMO Manager to develop and deliver training programs and materials to support organisational change and ensure smooth transitions.

Critical thinking to evaluate information gathered from observation, experience, reflection to guide action for successful outcome

Act as a change advocate, helping employees and stakeholders understand the benefits of the changes, addressing resistance, and promoting user adoption

Team Management

Lead and manage Communications Executive ad communication workstream, providing guidance, support, and development opportunities to ensure the successful execution of communication plans

Conduct regular performance evaluations, address any performance issues, and foster a collaborative and high-performing team environment

Stakeholder Engagement

Collaborate with key stakeholders, including senior leadership, project managers, and HR teams, to identify communication needs and develop targeted messaging to engage and support stakeholders throughout the change process

Ensure timely and consistent delivery of initiative communications, keeping stakeholders informed and engaged throughout the change process.

Develop and maintain strong working relationships with cross-functional teams, program leads and key stakeholders to ensure alignment and effective communication.

Content Creation

Create engaging and impactful internal and external communication materials, including presentations, email communications, newsletters, and intranet content, in alignment with company branding guidelines.

Change Communication Workshops

Facilitate workshops and training sessions on internal or change communication methodologies, best practices, and communication principles to build organizational capability and ensure consistent messaging across teams.

Measurement and Evaluation

Track, analyze, and report on the effectiveness of communication campaigns and initiatives, gathering feedback and insights to continuously improve communication strategies.

Key Skills & Attributes

Client Focus

Demonstrates a proactive & professional approach to customer service and stakeholder management

Ability to interact with a wide range of staff, including senior levels

Leadership 

Stakeholder Management and process ownership and accountability

Provide strategic objectives to enable teams to help make informed decisions 

Personal Effectiveness

Strongly goal-orientated 

Seeks out improvement opportunities and engages necessary resources or assistance to implement them

Team player

Able to cooperate, motivate and work well with others to deliver results

Motivate the team to upskill and enhance the processes

Lead by example, be a self-starter to proactive gauge and address situation in a timely manner

Project Management & Organisational skills

Excellent planning & organisational skills to prioritise work and meet tight deadline and  ability to balance daily demands with driving projects that support growth

Ability to effectively deal with stressful situations and a variety of complex issues concurrently

Proven  track record in project management in facilitating meetings, preparation or project overviews, escalation of issues in a timely manner and influencing / negotiation skills 

Problem solving

Resourceful – ability to deal with highly ambiguous circumstances in a rapidly changing environment

Capacity to solve problems effectively

Understand when to escalate to ensure progress

Open to new ideas and willing to challenge status quo

Strong communication and passion for quality

Good presentation skills, strong verbal and written skills, active listener

Able to comprehend and tackle queries to ensure 

An eye for detail and makes certain output is at a consistently high standard and calibre expected

Strong presentation skills and able to articulate key messagesPromotes open, constructive and collaborative relations with Regional team members and key stakeholders at all level ​

Qualifications:

Bachelor's degree in Marketing, communications, business or a related field. 

4+ years in marketing, communications, or a related field, with a focus on supporting project-driven initiatives.

Understanding of change management principles, methodologies, and best practices.

Excellent written and verbal communication skills, with the ability to adapt messaging to different audiences and channels.

Proficient in creating engaging communication content, including newsletters, presentations, and intranet articles.

Demonstrated experience in developing communication plans and strategies that support organisational change initiatives.

Strong interpersonal and relationship-building skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.

Ability to manage multiple projects simultaneously and prioritise tasks to meet deadlines.

Proactive and self-driven, with the ability to manage ambiguity and work independently in a fast-paced environment.

Proficient in using communication and collaboration tools, such as Microsoft Office Suite, SharePoint, and project management software.