Job Description and Requirements

At Synopsys, we’re at the heart of the innovations that change the way we work and play. Self-driving cars, Artificial Intelligence, The Cloud, 5G, The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you. 
 
A talented, energetic individual to join our IT global support team focusing on engineering support on diverse technologies, platforms, processes, tools both for on prem and evolving to cloud aspects.  We have multiple opportunity areas within the organization in the areas of Infrastructure & Engineering Apps. Candidate should be passionate in delivering customer support in collaboration with multiple teams globally, troubleshooting and problem-solving ability in complex infrastructure application environment, good analytical skills through Scripting. Candidate should possess attributes with good communications skills and agility in learning, Expertise on Windows system administration and scripting is essential.  
 
Job Responsibilities: 

End User support for 24*7 Windows development environment 

Shifts can be rotational/permanent 

Learn deployed IT infrastructure & application services environment and standard procedures 

Follow organization standard practices and detailed procedures for routine tasks/end user support requests 

Identify opportunities to automate trivial tasks with process automation skills 

Develop, document and implement standard procedures and best practices 

Contribute to our 'team first' dynamic 

Help ensure compliance to Synopsys security policy 

 
Preferred Skills/Qualifications: 

Positive attitude, ability to learn, creative thinking and innovation 

Ability to understand and articulate problem statement, associated environment, constraints and derive a solution & create end-to-end automation of given process 

Hands on Experience with Windows Server & Desktop platforms & Linux (CentOS/Ubuntu) 

Networking fundamentals including switching, routing, firewall, DNS, DHCP, Subnetting 

Knowledge of Directory Services like LDAP & Active Directory 

Experience in configuring and using Virtualization technologies preferably Citrix Xenserver / VMware 

Ability to write scripts in PowerShell / Unix shells and/or scripting languages like Perl/Python 

Hands on experience on OS Deployment & Patching 

Knowledge on Networking fundamentals including TCP/IP, DNS, subnetting, routing and DHCP etc. 

Knowledge on infrastructure services like AD, LDAP, SAMBA, NFS, X-display troubleshooting. 

Ability to clearly communicate technical concepts to both technical and nontechnical users. 

B. Tech or equivalent degree in Information Technology / Computer Science