There is an opportunity for a Technical Consultant to join a segment of the business that supports client developers during the integration into their platform of the World-Check One API, which enables the global financial community to fulfill regulations designed to combat financial crime. The Customer & Third Party Risk business is well established with a strong client base and experiencing significant growth globally. We are currently expanding our global Implementation team to meet the needs of our clients.
 

This is a team that:

• Delivers with integrity and in a collaborative way so as to build trust at all levels of engagement.
• Is customer-centric.
• Aspires to gain the respect of clients and peers, and in turn attract the best talent.
• Conducts business in a proactive, conscientious, transparent, and professional manner.
• Is committed to delivering excellent service.
• Always looks to empower others and nurture an environment of learning.
• Continually challenges itself to do things, better, faster, and in a way that does not reduce quality, whilst generating profits for the firm.

Role Responsibilities

• Support client/ partner developers during their integration  Monitor and answer questions sent by developers via the Developer Community forums.
• Act as third-level support for client queries escalated by Customer Support via the CRM.
• Collaboratively works within the global implementation team in a culture of continued improvement, knowledge sharing and ongoing success.
• Executes on multiple customer implementation projects in parallel.
• Updates planning and time tracking systems to provide visibility to line management.
• Work collaboratively with Sales and other crucial stakeholders internally.

Qualifications / Experience
Essential:

• Robust technical experience backed up with deep understanding of-
• Troubleshooting of API queries
• Experience of integrating an API into CRM systems / other platforms
• Knowledge of Visual Studio, Postman or similar API troubleshooting applications
• Experience of validating a client’s API development work
• ​Ability to identify and voice gaps in processes and implementation and come up with solutions.
• Excellent, well-developed interpersonal, client-facing skills; written and oral
• Fluent verbal/written skills
• Experience of providing technical support to clients within a regulated or financial services sector
• Ability to operate independently and autonomously
• Ensuring on-time responses, with appropriate escalations where necessary
• Demonstrable advanced technical problem solving skills of complex issues, and follow-through actions including documenting and sharing solutions
• Evidence of collaborative working within a globally distributed Implementation team or technical support team
• Intermediate knowledge of Microsoft Office

Desirable:

• C#, C++ or other common programming language
• Working with Financial Institutions in the KYC space and broad understanding of financial crime and AML
• Experience of financial systems and techniques in corporate and retail banking