Key Responsibilities:

• Director will be responsible for building and running the ServiceNow Practice under CA&I India team.
• Hire and build team of ServiceNow Consultants, Engineers, PMs and Architects.
• Build a Strategic roadmap for ServiceNow Delivery working with the senior Management.
• Work with Account teams in requirement gathering, guide in Solution Design, develop wbs.
• Drive delivery of projects, working with Delivery PMs on the plan, execution and client satisfaction
• Build ServiceNow Innovation, Solution Best practices and artifacts repos.
• Develop Relationship and Work with ServiceNow partners, vendors and consultants.

Key Metrics:

The following are broad guidelines that generally apply on a consistent basis across Unisys. Other factors may be considered such as strategic importance of key accounts/ practices, business trends, and external market conditions resulting in exceptions to these guidelines: 

Responsible for managing a P/L of $5-10M in services value. 

Manages and leads a span of 50+ (direct or matrixed) or leads complex engagements of strategic importance.   

P&L/ Management:

• Has engagement level services profitability responsibility and manages services delivery for multiple engagements. 
• Manages all financials and operational metrics for the service line in region. 
• works with leadership to ensure that the organization's strategy is consistent with Unisys strategy. 
• Achieves profitable revenue growth through the successful implementation of the business strategy. Project Management and Service Delivery 
• Provides delivery of services consistent with Unisys strategy. 
• Provides leadership and creativity in the design and implementation of client engagements. 
• Manages the delivery and implementation of a broad range of services through the full engagement lifecycle. 
• Directs the concurrent activities of multiple engagement teams. 
• Consistently achieves or exceeds engagement revenue, margin, service level objectives and quality targets. 
• Effectively manages engagement risks, identifying and promptly notifying senior management of the potential impact of such risks and alternative approaches to mitigating them. Client Relationship Management 
• Builds 'client for life' relationships by successfully leveraging Unisys entire portfolio to deliver breakthrough results for his/her clients. 
• Becomes a trusted advisor to clients by building solid professional relationships with members of senior level management. People Management 
• Manages a team of people within a service line, including their training, development, performance and career path. 
• Advocates and models a strong focus on performance management, development, career growth, engagement, and diversity within the practice. 
• Attracts and appropriately motivates professionals to build a practice leveraged to achieve or exceed growth, productivity and profitability targets. 
• Actively participates in the Unisys college/university recruiting programs. 
• Works with Unisys recruiting to maintain a pipeline of outside experienced professionals. 
• Provides appropriate mentoring, feedback, training and development opportunities to help individuals within the practice reach their full potential. Business and Industry Skills 
• Functions as an expert in one or more domains. Demonstrates marketable expertise in at least two market segments and/or functional/technical areas of specialization. 
• has used knowledge to build own image and reputation. Stays current with information management / technology / IT Infrastructure industry, competitor and vendor strategies, technologies and offerings. Conveys an executive presence, a high level of professionalism and a focused commitment to excellence. 
• Forecasts, plans, implements and reviews financial and people resources in order to meet defined business requirements in line with company strategic plans, targets and objectives. Defines intermediate goals and contingencies. 
• Communicates in an open, candid, clear, complete and consistent manner. Listens well and gives full attention when others are speaking. Demonstrates maturity, self-confidence and self-control in formal and informal interactions. 
• Understands the meaning and implications of key financial indicators. Analyzes, integrates and utilizes financial data to accurately diagnose business realities, to identify issues and to develop strategies and plans. 
• Maintains absolute integrity while balancing the potentially conflicting objectives of exceeding client expectations for quality and value, appropriately developing professionals within his/her practice, and achieving Unisys financial objectives.
• Utilizes a collaborative working style that stresses teamwork and places the best interests of Unisys over individual and team objectives. 

You will be successful in this role if you have:

Key Qualifications:

• Experience in ServiceNow implementation and project management, with at least 3 years in a leadership role. 
• One or more of ServiceNow certifications. 
• Strong project management skills and familiarity with agile, scrum, DevSecOps methodologies 
• Progressive experience within a managed services business 
• Average 12+ years of professional service experience managing a service line. 
• University degree or equivalent education and experience. 
• Active participation in professional associations, industry roundtables, etc.