JOB DESCRIPTION

Purpose of Role:

We seek a detail-oriented and proactive individual to join our Order to Cash Team. The individual will play a critical role in managing customer orders, ensuring accurate invoicing, monitoring credit accounts, pricing issues, disputes & a good understanding of rebates, and overseeing the collection of outstanding payments. The ideal candidate will have a strong background in order processing, credit control, and collections and excellent communication and analytical skills.

Key Responsibilities:

Daily Delivery responsibilities:

Process customer orders, ensuring accuracy and compliance with company policies and procedures. Collaborate with sales and logistics teams to verify product availability, pricing, and shipping details. Resolve order-related discrepancies, issues, and inquiries promptly and effectively. Set credit limits based on company policies and customer credit history. Monitor credit accounts to identify potential risks and proactively address overdue payments. Initiate contact with customers to collect outstanding payments via phone, email, or other communication channels. Negotiate payment plans when necessary while maintaining a respectful and professional demeanor. Record and track collections activities, ensuring accurate and up-to-date payment history records.

Customer Relationship Management:

Maintain positive relationships with customers, addressing their inquiries and concerns about invoices and payments. Provide exceptional customer service by responding promptly to inquiries and demonstrating a proactive attitude.

Reporting and Analysis:

Prepare regular reports on accounts receivable status, collections efforts, and outstanding balances. Analyze collection trends and develop strategies to improve cash flow and reduce aged receivables.

Process Improvement:

Identify opportunities for process enhancements within order management, vendor management & pricing, credit control, and collections functions.

Collaborate with cross-functional teams to implement process improvements and automation.

Compliance and Documentation:

Ensure compliance with company policies, industry regulations, and financial standards. Maintain accurate and organized documentation for orders, credit decisions, and collections efforts.

Qualifications and Experience Required:

Essential

• High accuracy
• Proficient English language skills – company language
• Solid PC literacy, strong Excel skills
• The candidate should be open to support a training period of 12 months in Bangalore and then relocate to Gurgaon

Desirable

• Bachelor’s degree in finance, Accounting, Business Administration, or related field (or equivalent work experience).
• Proven experience in order management, credit control, and collections, with a minimum of [2] years of relevant experience.
• Strong understanding of accounting principles, credit evaluation, and collections techniques
• Proficiency in using financial software, enterprise resource planning (ERP) systems, and Microsoft Office Suite.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders.
• Strong negotiation and problem-solving abilities.
• Detail-oriented mindset with a focus on accuracy and data integrity.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Analytical skills to interpret financial data and make informed decisions.
• Experience with process optimization and continuous improvement initiatives.

This is a Full-time role; flexibility is something non-negotiable according to time zone of serviced market.