Key job responsibilities
1. Define, design, launch and manage new products and programs for improving experience and increasing revenue
2. Gather requirements and conceptualise solutions to solve business/customer problem and work with key stakeholders across various functions to define and launch the product/program.
3. Monitor key program metrics and work with stakeholder teams to drive necessary actions. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements.
4. Launch and expand the program as per the business requirements and build/own long term planning, program and product roadmap.
5. Own industry benchmarking, do customer studies and work with sales team to understand the requirements of our prospective customers and work on building these capabilities.
This role will require exceptional communication and influencing skills, and will work to influence stakeholders across customers, Business, Operations, Sales and Tech teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
BASIC QUALIFICATIONS
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Strong Analytical skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field