We are seeking experienced Graduates with good communication skills to support our customer service team. Your main responsibilities will include supporting routine activities, handling sales orders, and assisting with order changes. As a team member, you will need to ensure high quality standard and meet KPIs. Strong analytical skills and proficiency in MS Office are required.
JOB DESCRIPTION
Position Overview
We are looking for suitable Graduates experienced with good communication skills to support the Hubbell India customer service Team’s routine and adhoc activities, and projects predominantly but not limited to any specific task. This requirement is for sales order creation, expediting orders, order changes, resolutions & other customer service activities.
Duties and Responsibilities
Some of the key responsibilities are: (but not limited to)
- Support routine activities based on Service Level Agreement
- Support order entry, order changes and other requirements of customers
- Work as order management associate for customer service flexible to support during night shift
- Contribute as a team member to ensure the Hubbell India team meets all its KPIs
- Ensure daily volumes are completed with high quality standard and TAT
- Ensure all quote requests from customers are acknowledged for the day.
Skills and Experience
Analytical skills
Communication skills
MS Office