• Cloud Architecture: MS Azure 
• Frameworks/Others: PL/SQL, RDBMS, Unix shell scripting

What you’ll do:

• Understand the implemented solution/ products
• Analyze the issues, identify Root cause and find the permanent solution to any problem
• Work with BY product experts on the solution
• Work with Product Development for code fix and testing the patches in the support environment before delivery
• Adheres to SLA based on the severity of the customer cases.
• Complete the product certification courses assigned.
• Document the learning and building the knowledge content
• Provide early visibility and mitigation to technical challenges through the journey.
• Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers

What we are looking for:

•      Bachelor’s degree minimum 5 to 7 years of experience in Product Support / Implementation support.

• Skill set and availability requirements as per the organization's needs
• Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.
• Knowledge in performance tuning techniques is added advantage.
• Understanding and experience with the technical requirements for the product line assigned.
• Understanding of various technical platforms and infrastructures.
• Understands BYs product suite so as to convey relationships and touch-points to the customer.
• Works with appropriate parties to ensure issues are resolved.