Role Summary

Yulu is looking for a Cluster Head who is passionate about building a culture of micro-mobility using MMVs. You will be reporting to the respective City Head. We split our operations in the city in smaller areas called Clusters. The operations include intra-cluster or inter-cluster relocation of bikes, conducting cleaning, minor repairs and maintenance on the spot, major repairs and maintenance at the workshop, maintaining the safety and security etc.

Key Responsibilities

• Launching Yulu in a new cluster or in areas of the existing cluster.
• Running day-to-day operations and implementing the strategy for the cluster.
• Represent Yulu at local events in your cluster and work with the Partnership team to create and strengthen relationships with the government and private bodies. 
• Being on the field to manage the operations and the on-ground team (bike engineers, bike marshals etc.) in the cluster; interacting with them.
• Constantly evaluating the field operations, Implementing the standard operating procedures (SOPs), taking corrective actions and strengthening the position of Yulu.
• Being on the field, interacting with the team working on the field and auditing the operations and conducting/arranging training as necessary.
• Coordinating with the central control room for maximizing efficiency. 
• Being in regular contact with customers and getting their feedback.
• You will be measured on the operational KPIs, e.g. the usage metrics of the MMVs, revenue, % utilization, customer satisfaction index, the efficiency of the fleet management etc. In short, this will be your dream job where you will contribute to making eco-friendly micro-mobility a way of life.

Key Requirements

• Experience with (electric) fleet management, i.e. logistics, supply chain, business development will be an added advantage
• Entrepreneurial with at least 2 years of experience with managing ground staff.
• Deep understanding of the city in general. 
• Multi-tasker with a data-driven mind-set, comfort with technology.
• Passion for mobility, urban planning, and sustainable living.
• High integrity, good communication and interpersonal skills.