The purpose of the job or role

– why it exists:

§  To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.

§  To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives

§  To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices

§  To drive business process improvements leveraging Lean Six Sigma

§  Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.

§  Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.

§  Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.

§  Drive innovation and automation projects to deliver award winning case studies in internal and external forums.

§  Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.

§  Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.