The position is responsible for partnering across various disciplines, stakeholders, and regions. The candidate must have prior success working in and coordinating teams, have solid written and verbal communications and have experience in either software testing, software development and deployment, production support or in a high-volume service/operation. Experience working in a project environment would be beneficial.
Specific Responsibilities
Develop and coordinate the Platforms and Data Services PVT activities including test planning, test documentation development, training plan development and delivery, and test execution.
Ensure test script design, execution and the identification of issues or defects are completed in a timely manner.
Coordinate cross-functional interfaces with Tech/Dev, Product Management, QC/UAT and Vendor Partners for all major and minor software releases, along with regulatory and infrastructure test activities to ensure success is realized.
Provide reporting metrics from scope planning to test case design to script execution and through post-implementation project evaluation.
Provide clear and concise release status reports and regular management updates in the preparation, readiness delivery and execution phases.
Support Platforms and Data Services Libraries and Maps, and Solution Packages across regions.
Ensure assigned duties of vendors is monitored and reported.
Contribute to identifying lessons learned through release retrospectives and incorporating best practices the testing environment.
Support the road to success from a manual test case design and execution environment to an automated environment using model-based testing tools.
The position includes coordinating approximately five to ten (5-10) vendor staff.
Monday-Friday work schedule, with periodic weekend support required.
Qualifications
Experience in a complex, fast-paced and multi-regional environment.
Experience in an environment with strong process controls, including the creation of effective documentation, identifying control deficiencies and implementing improvement ideas.
Ability to develop and maintain relationships with internal and external stakeholders across departments and regional boundaries.
Strong customer focus and management of partner and client expectations.
Strong verbal and written communication skills with ability to present thoughts and ideas to management.
Experience with MS Office tools, particularly with Excel.
At least 2-5 years of relative experience in a Technology and/or a Service/Operations role.
Education
Bachelor’s degree or equivalent experience