Who we are looking for

Seasoned professional with Bachelor’s degree in business or related field, Japanese/English bilingual (written/verbal) and minimum of 8 years of experience in the financial services industry.

Why this role is important to us

SSTB Relationship Manager is a critical role - main focus will be on relationship management with Japanese Trust Banks and Asset Managers. The expectation of the role is to further deepen current relationship with Trust Banks and Asset Managers in order to expand market wallet size.

What you will be responsible for

• Revenue targets derived from product expansion and share of wallet expansion
• Manages monitors, analyzes, & communicates service levels and financial metrics for assigned client base. Provides root cause analysis and develops solutions with local service teams and makes recommendation to senior management, ultimately ensuring we are executing against account plan and maintain client satisfaction across all SSTB services
• Establishing and maintaining extensive client contact including relationships with client senior management
• Acting as the escalation point to resolve business/service issues
• Managing all aspects of risks associated with serving the client relationship, i.e. operation risk situations, client risk concerns
• Client retention
• Understanding client strategy
• Reviewing customer surveys and arrange key improvement initiatives
• Coordinating cross business relationship communication
• Consulting with client and internally on new products and services, industry trends, etc.
• Continuous updating of product, service and skills knowledge through training
• Communicating major industry/company news
• Tracking operational costs
• Effectively administer all internal requirements

What we value

These skills will help you succeed in this role

• Demonstrated knowledge of critical relationships and ability to leverage relationships to enhance the company’s position
• Demonstrated expertise in asset management, asset servicing and trading
• Sales, client service and relationship management skills
• Ability to negotiate and influence others

Education & Preferred Qualifications

• Seasoned professional with Bachelor’s degree in business or related field, Japanese/English bilingual (written/verbal) and minimum of 8 years of experience in the financial services industry, prior experience with Japanese Trust Banks or Asset Management Company preferred
• Excellent communication skills for client negotiation and internal communication
• Good personality to be easily accepted by clients
• Strategic thinking ability to support team’s strategic marketing and relationship management plans
• Ability to observe things from wide distance in order to identify fundamental
• client’s needs and apply the best possible solution by which both the client and State Street can enjoy benefits
• Attitude and capability to keep updating herself or himself in changing market environment
• Strong experience in Relationship Management, Sales, Marketing or Customer Service role