Join the APAC Technical Account Management & Consulting team at S&P Global’s Engineering Services division as a high-performing senior consultant responsible for Solution Implementation and Customer Support in the APAC-Japan region. You will work on post-sales solution implementation services and provide customer support for the Goldfire application. scope, plan, and project manage implementation, troubleshoot, and prioritize customer requests. Strong skills in Windows architecture, networking technology, and cloud platforms such as AWS and Azure are required. Strong verbal and written skills are also necessary. This is a remote position based in Tokyo with travel opportunities.
Summary
The APAC Technical Account Management & Consulting team in S&P Global’s Engineering Services division, is looking for a high-performing senior consultant responsible for Solution Implementation and Customer Support in the APAC-Japan region who can speak and read English and Japanese. The ideal candidate will know the Windows architecture and basic infrastructure (server, storage, networks) in customer premise and public cloud environments.
What you will be doing
As a Solution Implementation Consultant, you will join a team responsible for post-sales solution implementation services, specifically on the Goldfire application product, which is deployed on-premise at customer sites. You will be working with the Sales and Technical Account Management teams in understanding the customer business challenges, how that maps to our solution implementation proposals, and upon sales closure, how best to project manage its implementation.
Also as a Customer Care Support Specialist, you will provide post-sales customer support for the Goldfire application in usage, upgrades and configuration of the application.
- Solution Implementation:
- Scope, plan and project manage post-sales Goldfire application implementation, ensure that production environment is operational with no issues, and hand-over to client(s).
- Experienced in Windows Server OS and networking technology. Specifically, experience in supporting the following:
- Windows Server installation, .Net Framework, IIS (Internet Information Service).
- Working with Microsoft Active Directory (MS AD), Azure AD.
- Implementing Single Sign-On environments.
- Working with network ports 80, 443, 25, 110 (and others).
- Working cloud platforms such as AWS and Azure.
- Working with could applications such as O365, Share Point Online. Others.
- Working with PLM and document management solutions are a plus.
- Customer Support:
- Support customers in the APAC-Japan region to manage, configure, upgrade, and troubleshoot Goldfire products.
- Take ownership of customer requests – technical, informational, change, properly diagnosing and prioritizing by severity and impact.
- Work with Engineering teams to drive timely issue resolution within accepted service levels.
- Become an expert on individual customer business and technical environments so you can provide insights, e.g. usage, difficulties, licensing issues, expansion opportunities, etc.
Things we need
- Ability to speak and read English and Japanese. A huge bonus if Chinese and/or Korean is added.
- You’re driven: No one needs to push you to excel; it’s just who you are.
- You enjoy a fast-paced, dynamic, high-performance work culture.
- Passion for building relationships with customers in a wide variety of industries.
- Outstanding verbal and written skills with the ability to articulate complex concepts to cross-functional technical and non-technical audiences.
Things that would be helpful, but not required
- Implementation and troubleshooting application integration to third-party platforms through API’s and SDK’s.
Preferred experience and education
- 4+ years of customer-facing experience in an operational customer-facing support role.
- Bachelor’s degree in Computer Science or related field.
Location and Travel
Remote, Tokyo.
