RESPONSIBILITIES:

• Provide systematic analysis and coordination in resolving complex issues coming from external (Field) or internal (Manufacturing).
• Bridge engineering and field by providing detailed information on the issues following Quality tool.
• Collaborate with engineering and manufacturing on the containment and preventive actions.
• Manage global deployment of solutions for field and manufacturing.
• Ensure esclations are managed and followed-up within the required schedule.
• To work in close collaboration with Engineering, Operations, Field (Internal/ External Customers).
• Evaluate documented resolutions and analyze trends for ways to prevent same issue happen in the future.
• Responds to Field following problem identification, researching possible “fixes” and support through corrective actions.
• Active participation in the drive for continuous improvement and Zero Defect of TnI products.
• To provide technical support on demo projects and first TnI handler for new customers with preparation and following up/tracking the technical installation,validation,qualification plan/daily activities with customer.
• Document troubleshooting and problem solving steps.
• Participate in providing training to customers when needed (demo projects and first TnI handler for new customers).
• Any tasks that may be assigned from time to time.

REQUIREMENTS & QUALIFICATIONS:

• Minimum 5 years of relevant work experience with complete understanding of the semiconductor test & packaging processes with through knowledge of Turret and Inspection handler (Ismeca is a plus).
• Professional Engineering degree and certifications in the related technical field.
• Experienced in FMEA, DOE and risk assessment, with strong understanding of different quality-management tools and methods.
• Experience in root-cause analysis and different problem-solving methods.
• Experience in technical support and customer related services.
• Able to produce professional technical reports.
• Ability to adapt on different environments and work based on priorities.
• Ability to work during weekends and evening hours as needed as well as on call support.
• Willing to travel for about 50% of the time to supplier or customer (local/oversea).
• Strong commitment to learning and continuous improvement.
• Strong ethics, diplomatic, patience, good listening skills and can interact with a diverse group of individuals.
• Creative, innovative, out of the box problem solving.
• Effective verbal and written communication skills, able to clearly convey information and ideas.