The Job logo

What

Where

Sign in

Technical Support Engineers – Email

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
We are hiring Technical Support Engineers with experience in handling international clients over Email and Chat platforms, creating rapport, understanding client needs, and providing product support. This full-time on-site position in Chennai requires excellent English skills and 2 years of Email/Chat Support experience in a customer-centric environment.

We are looking for  Technical Support (email)  Engineers with previous experience in handling International clients over Email and Chat platforms.

What we appreciate :

  • Ability to create a good level of rapport with the customers by replying to their queries in a timely fashion.
  • Understanding client needs and helping them choose the pricing plans as per their requirements
  • In-depth understanding of the product and its position in the industry
  • Strong verbal and written English skills
  • Experience in a Customer Support environment
  • Minimum 2 years of Experience in Email/Chat Support
  • Research-oriented and Process-Oriented
  • Ready to work in US Shifts


 

Set alert for similar jobsTechnical Support Engineers – Email role in Chennai, India
Mitsogo Logo

Company

Mitsogo

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Sales and Marketing

Locations

Chennai, Tamil Nadu, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Mitsogo Logo

Technical Support Engineers (Chat)

Mitsogo

Chennai, Tamil Nadu, India

Posted: a year ago

Join Mitsogo|Hexnode as a Technical Support Engineer (Chat) to assist international clients (APAC, EMEA, NAM) through various channels including Phone, Chat & Email. Handle user issues, provide solutions, and ensure customer delight. This full-time on-site position in Chennai requires 2+ years of international support experience, B2B experience, and knowledge of platforms like Windows, Mac, iOS, Android. Shift flexibility is a must.

Zoho Logo

Technical Support Engineers

Zoho

Chennai, Tamil Nadu, India

Posted: a year ago

Technical Support Engineers provide voice-based support to customers, focusing on customer satisfaction and first-time resolution. They collaborate with technical teams and assist in identifying gaps in the help module. This on-site full-time job opportunity is with Zoho in Chennai, Tamil Nadu, India.

Zoho Logo

Technical Support Engineers

Zoho

Coimbatore, Tamil Nadu, India

+4 more

Posted: a year ago

Provide voice-based support to international/domestic customers over the phone. Build rapport with customers. Focus on customer satisfaction and first-time resolution. Work closely with technical team and content team. Willingness to work night shifts.

Mitsogo Logo

Technical Support Engineer – Cyber Security

Mitsogo

Chennai, Tamil Nadu, India

Posted: a year ago

Seeking an experienced professional to join our team as a Customer Service Specialist in a SaaS B2B vendor environment. The ideal candidate must have expert-level proficiency in Windows, Mac, or Linux, as well as a strong background in Network and Endpoint Security. You will be responsible for delivering exceptional customer service and solving problems in a timely manner. Fluency in English and knowledge of customer service tools are a must. Experience with security solutions such as M365 Intune, MDM, Defender, O365 Security, and compliance tools is required. Knowledge of various security products and certifications are preferred. This is a US Shift position and requires working from the office.

Zoho Logo

QA Engineers

Zoho

Madurai, Tamil Nadu, India

+4 more

Posted: a year ago

The QA Engineers will be responsible for manual and automation testing, Java Programming, Selenium, Jmeter, back-end testing, and bug verification. The role requires working in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai for Zoho in Tamil Nadu, India.

Zoho Logo

Technical Support Engineers

Zoho

Chennai, Tamil Nadu, India

Posted: a month ago

Job Description:   Deliver voice, email, and chat-based technical support   Conduct online demos and customer training   Requirement gathering and analysis   Analyse and understand the needs of the users and provide timely solutions   Pre-requisites:   Excellent in written and spoken English   Proficient in offering phone-based support to USA or UK customers   Keen to learn new technologies   Note:   Should be willing to relocate and work night shifts   The last date for registration is 21st August, 2024   Only the shortlisted candidates will be notified of the further round