Responsibilities

• Experience with delivering customer services, both frontline, second, and third tier levels, preferably within a SaaS B2B vendor environment
• Expert-level proficiency in Windows, Mac, or Linux.
• Network and Endpoint Security background is a must.
• Excellent customer-facing abilities and strong problem-solving as well as troubleshooting skills.
• Excellent written and verbal communication skills in English (other languages are a plus).
• Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processes.
• Experience in monitoring, detecting, supporting and delivering security solutions such M365 Intune, MDM, Defender, O365 Security and compliance in DKIM, O365 EOP, ATP, AIP, Azure AD, CAS Alerts Management, Proof Point Email Security, FireEye ETP, TrendMicro, DLP, Email and Web Security, SPAM filtering, Vulnerability Scanning, Firewalls, IPS/IDS, etc
• Have a good understanding and awareness of 2 or more of the following: Proof Point, Intune/ Defender, Trend Micro Deep Security, Trend Micro ApexOne, Qualys Guard/ Metasploit/ Nessus Tenable
• Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500
• Technical Certifications in TrendMicro, FireEye, Proofpoint, Qualys, Cisco, Cloud Raxak, KnowBe4, Splunk, CyberArk, Okta, Digital Guardian, McAfee CASB Security Products Preferred M365 MDM, Security and Compliance, Splunk Enterprise and Security, CyberArk
• The employee ready to work on US Shifts , work from office